Cape Town - One Direction is coming to South Africa in FOUR more days (EEEK) and Big Concerts has a set of rules for everyone attending!
- The gates will only open at 16:00 therefore NO camping will be allowed outside the venue.
- No persons will be allowed to queue outside the venue until 10:00 on the day of the show.
- If you fail to comply with this requirement and refuse to vacate the area after being instructed to do so by security and/or SAPS, we reserve the right to confiscate your ticket and escort you from the venue.
- In the case of an unaccompanied minor your parents / guardian will be contacted to collect you from the venue and if they fail to do so within a reasonable time we will contact City social services.
Important Safety Information for Parents and Minors:
All fans attending the concerts that are younger than 14 years of age must be accompanied by a parent/guardian.
No one under 13 years, or anyone that is shorter than 1.2m, will be permitted onto the Golden Circle and General Admission field standing areas for safety and security reasons. Please note: Security will strictly monitor this requirement and anyone not meeting these requirements will be relocated to alternative seats in the stands. If you refuse to be relocated we reserve the right to confiscate your event ticket.
No disabled persons will be allowed on the field for safety and security reasons.
Emergency Contact Details:
Children between the ages of 14-18 years of age who are not accompanied by a parent / guardian must have an emergency contact number for their parent / guardian saved under the name ICE on their mobile phones.
If you don’t have a mobile phone, or if you are concerned that you will run out of battery on your mobile phone, please write this information on a piece of paper and keep it safely on your person.
Please ensure that you write your name and surname, that of your parent / guardian, and emergency contact details clearly in bold capital letters.
Please make sure your mobile phone is fully charged before leaving for the concert. There are no mobile charging stations at the event, and you are advised to close all non-essential applications such as Facebook and Twitter and switch off all non-essential services such as Bluetooth and Wi-Fi when your mobile phone reaches 20% battery capacity.
Lost & Found (missing persons at the concert):
There is a Lost and Found hub at the venue, which is located at Foyer Entrance A West at the podium coffee shop. Click to view the map.
We have also set up a dedicated call centre number which can be reached on 011 759 7215 should you need to contact the Lost and Found hub. This number can be used for all incidents, queries and emergencies and will be in operation the day of the event as well as after the event.
We will be employing dedicated Chaperones that will be stationed throughout the stadium. They will be easily identifiable, and their sole purpose is to ensure your safety and security.
For unaccompanied minors, it is advisable for parents to educate their children about the inherent dangers of attending large- events. Do not talk to strangers, do not accept food or beverages from strangers, and do not get into a vehicle with strangers. Always adhere to the instructions from security. If you are in a situation where you feel unsafe or uncomfortable always put your safety first and approach the nearest security steward or chaperone or call 011 759 7215 for assistance.
After the show all Lost & Found persons from the Lost & Found hub will be chaperoned to the Connection Hub at the Drop & Stay/Go point where they can wait in a secure environment to connect with those responsible for taking them home.
Security, chaperones, the event organisers and SAPS will not leave the venue until every person in the precinct has left.
Dos and Don’ts:
Don't forget to bring with you on the day: your tickets, ID (if you have one), a fully charged mobile phone, cash (NO ATMs on site) or a debit/credit card, and appropriate clothes for all weather conditions.
Do make sure you stay hydrated and eat properly before and throughout the concert. Always put your safety & security first, even if it means you lose your position in the queue or on the field. Security, Medical and Disaster Risk staff will be positioned inside and outside the stadium to respond to any emergencies, and reserve the right to extract you from any area for safety & security reasons.
Umbrellas, professional cameras or professional recording devices are not permitted.
Selfie sticks are allowed but if you use it in a way that poses a danger to yourself or others it will be confiscated.
Food & Beverages:
Please note no alcohol will be sold at the stadium or will be permitted to be brought into the stadium.
Fan Flags & Posters:
All flags/ posters/ banners must be detached from sticks / poles.
All banners and flags will be checked by security for profanity or inappropriate wording/statements.
Large flags, banners and other objects that may obstruct the view of others will not be permitted.
ONE DIRECTION IS COMING IN FOUR DAYS!!!!
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