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Cape Town - Big Concerts has confirmed that ticket scanning problems caused the congestion at the Red Hot Chili Peppers concert in Johannesburg on Saturday.
Concertgoers complained on social networks on Monday of bad organisation and logistical problems at the concert.
Justin van Wyk, Chief Financial Officer of Big Concerts, told Channel24:
"The majority of crowd control issues were due to ticket scanning problems at the turnstiles, and the mass ingress of standing ticket holders when the support band went on-stage which put pressure on the pitch access points."
He did however point out that these were "standard operational issues" that were not in any way a threat to the safety of ticketholders.
"These issues were resolved by the VOC [venue operations centre] in due time, and at no point during the event was the safety & security of the public at risk," said Van Wyk.
Locked gates?
A concertgoer told Channel24 on Monday that gates along an exit route outside the stadium were locked, preventing some people from leaving and forcing them to turn back.
Alliance Safety Management, the company appointed to handle safety and disaster management at all Big Concert shows happening at stadiums, has said that they are not aware of any locked gates, but are endeavoring to pin-point the issue.
The main task of the safety company is to manage the flow of people in and out of the stadium.
"There is a fully integrated management system in place with over 936 stewards to manage the ingress and egress after the show. This is done and managed through the VOC with all role players playing a role," said Owen Woods of Alliance Safety.
The Red Hot Chili Peppers will end their SA tour with a performance at the Cape Town Stadium on 5 February.
Concertgoers complained on social networks on Monday of bad organisation and logistical problems at the concert.
Justin van Wyk, Chief Financial Officer of Big Concerts, told Channel24:
"The majority of crowd control issues were due to ticket scanning problems at the turnstiles, and the mass ingress of standing ticket holders when the support band went on-stage which put pressure on the pitch access points."
He did however point out that these were "standard operational issues" that were not in any way a threat to the safety of ticketholders.
"These issues were resolved by the VOC [venue operations centre] in due time, and at no point during the event was the safety & security of the public at risk," said Van Wyk.
Locked gates?
A concertgoer told Channel24 on Monday that gates along an exit route outside the stadium were locked, preventing some people from leaving and forcing them to turn back.
Alliance Safety Management, the company appointed to handle safety and disaster management at all Big Concert shows happening at stadiums, has said that they are not aware of any locked gates, but are endeavoring to pin-point the issue.
The main task of the safety company is to manage the flow of people in and out of the stadium.
"There is a fully integrated management system in place with over 936 stewards to manage the ingress and egress after the show. This is done and managed through the VOC with all role players playing a role," said Owen Woods of Alliance Safety.
The Red Hot Chili Peppers will end their SA tour with a performance at the Cape Town Stadium on 5 February.
