Complaints force DStv to relook TV guide

2012-04-16 22:16
Cape Town - MultiChoice is considering returning TV schedules to its monthly magazine, Dish, following complaints from angry subscribers who want the full TV schedule for channels.

DStv subscribers are upset that the monthly magazine no longer includes listings as of April and MultiChoice says it will be conducting a survey in the coming weeks on whether subscribers want the printed TV guide for channels included again.

Inaccuracies

"When we decided to discontinue the schedules in the Dish magazine, our intention was to stop giving our subscribers inaccurate schedule information.

"Since distributing the improved April Dish magazine without the listings, we have received a number of complaints from subscribers who are missing the printed schedule information," said MultiChoice.

"We have listened to the complaints received from these subscribers and will be conducting a survey in the coming weeks.

"This survey will ask all subscribers whether they wish to receive a printed version of the listings, even though there will still be inaccuracies in the listings."

"Once we have received the feedback from this survey, we will determine the best route forward to resolve this to the satisfaction of our subscribers," added MultiChoice.
 

Comments

  • Piet - 2012-04-16 22:32

    Debundle your channels!

      my10cent - 2012-04-17 08:06

      @Piet i agree, but yours is the only request that they do NOT listen to.

      Kevin - 2012-04-17 08:25

      Agreed, there is so much rubbish that you never watch.

      Kevin - 2012-04-17 08:39

      Counted 43 comments and only 1 is remotely not very critical of DSTV. 97.6% of their viewers are unhappy with the service they receive. The real question is do they care? Not likely.

      Mattewis - 2012-04-17 08:53

      What's the chance of that happening? They want to give you far less for much more! I quit this bunch more than two years ago. I just cannot find R600 p/m's worth in them!

      StoneAgePeasant - 2012-04-18 11:08

      Check this out, I got this by email the other day. You need a good broadband connection and you can watch 3500 channels from all over the world on your PC, you only pay US$50 ONCE and no monthly fees. Not sure whether it works but maybe one of the other readers knows about it? http://www.satellitedirect.com/?hop=nuysaler

      Preshen - 2012-04-18 16:04

      AVI from internet are the best

  • Dave - 2012-04-16 23:10

    DStv info via Google is often incorrect. Please consider the option of subscribers only paying for the channels the subscriber elects to view, instead of loading all the crap on your current "Premium" offering. We are paying for channels that are of absolutely no interest to us e.g. Cartoon Network, SABC.

      Massey - 2012-04-17 09:29

      Dave you got it spot on!!!!! I maybe watch 30% of the channels. As for the printed schedule, i don't care. i haven't even received my Mag since I moved, and yes, I did change my address....twice!!! Maybe they suffer from the same infection as so meany other company's...namely incompetent staff.

  • PumaFred - 2012-04-16 23:10

    There are many people out here that cannot navigate the electronic guide especially the elderly who find it easier to read the guide. Not to mention disabled people who can't follow complex processes just to find the time of a certain movie

  • LongSword - 2012-04-16 23:25

    The electronic schedule guide is also always inaccurate, so jus leave the old \thick\ magazine. The issue about a \survey\, well, we know it's crap, it's all about saving money, did u see how thin n small the April version is?

  • Gift - 2012-04-16 23:27

    Makes no difference to me I scroll through channels when watch tv the magazine is delivered very seldom

  • LongSword - 2012-04-16 23:31

    The electronic schedule guide is also always inaccurate, so jus leave the old \thick\ magazine. The issue about a \survey\, well, we know it's crap, it's all about saving money, did u see how thin n small the April version is?

      Sean James - 2012-04-17 00:27

      I have to agree with LongSword, the electronic TV guide is inaccurate as well. I downloaded the iPad app and nothing is correct.

      Sean James - 2012-04-17 00:31

      Although DSTV is better than the SABC or eTV they still do not provide a quality service or the ability for subscriber ( your customers by the way) with the ability to "build" there own bouquet. We don't care they you can get 168 channels, I'm not interested in food or travel but I do watch MNET so am forced to take the premium subscription.

  • Ted - 2012-04-17 00:04

    'Multiple Choice' is a textbook case study of what a monopoly can not do. They can't deliver what we want to watch. They believe we want to just watch sport so they force everyone to pay for the hefty sports rights. If we could really choose as their name suggests, we could decide what to watch, at what cost and when. They are only good at one thing - killing any competitors before they are even born! Unlike MTN's issues in Iran, noone has really considered looked into this giant bronze statue and see how their tricks contribute to the sorry state of television services in this country. Why would Icasa not just issue licences to those who can offer a service? If the decoder is standardised, I surely don't see why you can't just apply to icasa and get a licence just like banks and all other businesses do with their regulators.I believe Top TV's problems may not be all theirs!

  • hoogwater - 2012-04-17 00:21

    What I still can't understand is, even when you get a book or guide on the tv the supplier can't show what's been advertised on the schedule. Why do you spend money to do wrong in the first place. Show what is listed. We know its about bringing cost down, but start by taking out your mistakes.... That will save a few bob. Then show what's listed and no extra money is involved in getting new stuff for what was supposed to be on. If it was that hard to do in the first place, you wouldn't have changed it back to the old way. Just keep up the good work. If its not broken why change or fix it!!!!

  • Letlatsa Chatlas Moloi - 2012-04-17 01:27

    That Dish mag is a total waste of trees, ive never opened even a single copy in the past 3 years because i know there are other avenues to acquire the schedule when needed. I support MultiChoice's move and i hope they soon scrap the entire mag. I know they're saving money, but on the brighter side, they're also being Green, which is what we're all striving for. The focus should just be on ensuring that the schedule we get on the press of a button is ALWAYS accurate and up to date!...We're living in a digital world now and people need to get on board!

  • Mandu - 2012-04-17 02:31

    Conduct a survey on whether subscribers wish to pay per channel they choose while you're at it.

  • seymour.howe - 2012-04-17 03:30

    The reason they stopped the print version is the fact that you can see at a glance the number of times movies are repeated along with re-runs of all the reality programs. Multichoice - LISTEN to your Subscribers, don't just "Consider" them! My Subscription is cancelled as of 30 April after 17 years of fattening your coffers. Why pay R640 a month, scroll through the channels and then end up watching something on ETV?

      Martin - 2012-04-17 08:20

      i can quote along with basically every show they re run everyday, no point watching their programming, why isnt the money we pay being spent on buying new shows constantly. They just take stuff off the air for a year then repeat it again, dstv is as good as sabc.

  • Rickosam - 2012-04-17 03:59

    Yeah I really think MultiChoice must stop viewing same programs

  • Barefoot - 2012-04-17 05:02

    while you are at it your call centre is crap too, we use our own money to call in so improve the service

      Kevin - 2012-04-17 08:31

      Their call centre is an excercise in deceipt. When at last you get through, you speak to people who are clueless. It has pushed my frustration levels into the red.

  • Neil - 2012-04-17 05:57

    When I first saw all the movies, sport, series and reality programmes on DSTV, I was so impressed that I thought to myself \I must subscribe\. Know that I've got DSTV, I am so disappointed at all the nonsense that I must watch. Please re-look your schedule because I am running out of patients. I am just waiting for TOP TV to introduce rugby and cricket channels because that is the only reason why I still stick with DSTV.

  • Victor - 2012-04-17 06:12

    fees going up and service going down just like the government !!!!!

  • Donovan - 2012-04-17 06:23

    Man screw the tv guide,get your act together and stop the constant repeats you guys are showing

  • yolande.rwaai - 2012-04-17 06:33

    The electronic guide is more accurate. Whilst the printed one is subject to change.

  • Malcomb - 2012-04-17 06:34

    DSTV are missing an opportunity to save costs with their DISH magazine... all they have to do is rearrange the constant repeats and they will only have to change the dates on the magazine. How stupid do they think we are?? Things we watched years ago are now suddenly "A BRAND NEW SEASON!!!" on another channel??? As Neil said, when TopTV get their sporting ducks in a row there will be mass migration.

  • wjmills - 2012-04-17 06:35

    Great, now lets force them to stop charging us +- R 650 per month to watch 80% reruns evey month. The consumer has spoken

  • IcemanGP - 2012-04-17 06:41

    I cancelled my DSTV 3yrs ago. And would you believe, today they are still repeating what i used to watch... 3yrs ago.

  • olerilwe.mosiane - 2012-04-17 06:46

    dstv is milking us dry.i mean the only thing that is worth subscribing to is sports,others are just trash.85% of tv contents are re-runs.i think it's high time we wake them up with boycotts,marches and anything that can wake them up 4rm this slamber land

  • Carry - 2012-04-17 06:46

    DSTV HAS BECOME A HUGE DISAPPOINTMENT FOR ME, JUST LIKE SO MANY OTHER SERVICE PROVIDERS IN THIS COUNTRY. TOO MANY REPEATS - DEFINATELY DON'T NEED A PVR DECODER. AND DON'T BELIEVE ALL THAT CRAP ABOUT DIFFERENT TIME SLOT CRAP. HOWEVER, WHAT WE DO NEED IS ANOTHER PAYING TV SERVICE TO COMPETE WITH DSTV. OH - AND TRY PHONING THEM - PUSH THIS BUTTON, PUSH THAT BUTTON...... AND ALL YOU WANT TO DO IS TALK TO A CONSULTANT.

      Cayowin - 2012-04-17 11:31

      Carry, look to your left, there next to the A key there is a majic button, called the Caps Lock key. Experiment a bit, press it before your next post - please. Thank you

      Ernst - 2012-04-17 16:58

      Cayowin, do you not know that capital letters means that you are shouting! We all need to shout at DSTV, the louder the better!

  • Sharon - 2012-04-17 06:54

    My biggest bug bearer is that it only lets you put on a reminder for 7 days ahead so I have to go through the channels eeryday to add new reminders. Waste of my time. You should be able to put on reminders for the whole month in one go!!

      goyougoodthing - 2012-04-17 07:50

      You can, with the HD you can record an entire series.

  • Japie - 2012-04-17 06:55

    As anyone else's Decoder stopped responding to commands from time to time after the recent update? You'll press buttons on the remote only for nothing to happen, then after a few minutes all the commands you enterred earlier are performed. Very frustrating!!!!

      Stirrer - 2012-04-17 10:32

      Yep, sometimes everything freezes up, or I get a blank (black) screen, which can only be fixed by switching the decoder off and on. New update was not tested properly! It's full of bugs!

  • Stef - 2012-04-17 07:08

    The time is more than ripe for a competent rival. Nothing cures arrogant complacency as fast as competition.

  • Angela - 2012-04-17 07:15

    This magazine is a waste of time, paper and money - I recycle mine straight from the post box to the bin. Once wasted 15 minutes reading it - wish they wouldn't bother with it and reduce the premium.

  • branden.hart - 2012-04-17 07:16

    Maybe if the electronic guide was more practical and user friendly. I mean come on guys. Google set the standard for search - incorporate that into the really old style digital guide - stop being so proprietary.

  • Jan - 2012-04-17 07:26

    The electronic schedule guide only covers the next 6 days.

      Anne - 2012-04-17 07:54

      And two days into the future it simply says "No Information Available". Pretty useless when you aren't sure if the programme is a repeat (most likely) or not.

  • Haha - 2012-04-17 07:39

    Probably stopped the above monthly listings in the magazine because it's too much work! Their service is pathetic.

  • Joanna - 2012-04-17 07:51

    Perhaps they should have done their survey BEFORE they changed the format of the mag. #justsaying

  • Anne - 2012-04-17 07:51

    I am one of those who complained - I have a dual view decoder and there IS no electronic guide on the second TV, which is used by my elderly mother, who does not have any access to the programmes other than the printed guide. All they've done is turn the Dish magazine into a cheap version of YOU magazine. If they want to save money get rid of all the excess rubbish in the magazine and make it what it should be: A TV GUIDE

      Thabo - 2012-04-23 16:45

      The second Tv does have a guide. Press the 'TV guide' button on the remote. It will not work by pressing the 'ok' button. I also have the dual view decoder.

  • pamela.j.gibson - 2012-04-17 07:56

    We are paying MORE and getting LESS from DSTV!!! Bring back the magazine so we can plan our months viewing even if there are program changes

  • Colin - 2012-04-17 07:58

    i have got to the point of not caring whether things are accurate or not, dstv just schedules so many repeats that it beggars belief. so if i miss something, just wait 3 hours and then the repeat will start again. dstv think they offer a great service. its a great service with so many downfalls its not great.

  • Mark - 2012-04-17 08:46

    DSTV abuses its position because it can - due to a lack of real competition. People will remember and eventually DSTV will get what it deserves.

  • Richard - 2012-04-17 09:15

    There is just so much junk and repeats on DSTV that the only way to get any value from it is to review the schedule and plan one's viewing substantively in advance. The only way to do this properly is with the printed format. Online is just too awkward. I have subscribed to the full package for over 15 years (maybe 20 now), but have probably not watched more than 10 movies, 20 sports events and 100 documentaries in that time. It used to be that good things were hard to find, but now I hardly bother. Since the beginning of last year I have only probably watched 5 episodes of anything as it's all sharks, crocodiles, mummies, ice road truckers, nonsense and repeats. Finding anything worth watching is like finding a gold coin from the Kruger millions and that needs planning and recording. The very least this money-printing company can give its loyal subscribers for their R600-plus per months is the printed edition with as few errors as reasonable. Richard Young

  • Nicole - 2012-04-17 09:40

    what has happened to the "catch up" schedules? or has that also been taken away?

  • Tamandjaz - 2012-04-17 09:48

    wow... a lot of unhappy comments here - i dont have DSTV and now reading all these comments, i doubt i will ever get it.

  • khwezi.ndawonde - 2012-04-17 10:51

    all am asking DSTV is to choose my own channels that i would like to watch not RHEMA, HORSE RACING and I will pay for that. I migrated to TOP TV sometime ago they are also the same we were watching what I use to watch when I was 10yrs,now 38yrs It was a joke my kids use to laught when I tell them, and back to DSTV.

  • gideon.rossouw - 2012-04-17 11:04

    Yes - but my LNB and cable were broken for 4 days, and I had to endure the useless SABC and all those funeral plan ads. At least e-tv is a bit b better - thanks to Eskom powercut it could not be fixed on Saturday, so I was very very happy on Monday when I got reconnected!!! The new magazine is crap. And I have not received mine anyway. SO - DSTV can do much better, but the public broadcaster is a pathetic joke. And it really is time to get rid of the TV licence.

  • Nicki - 2012-04-17 12:42

    Why can't we choose the channels we want to watch. If DSTV did this I believe they would get more subscribers, I really am not interested in many of the channels. I do not have young children the Music channels are not to my taste and as for the repeats what can I say. COme on DSTV look at the comments below and do something about this, I believe you can. I think you stand to loose a lot more subscribers as people become more and more frustrated. As for the magazine I dont botehr with it. Thanks Nicki

  • Naas - 2012-04-17 13:54

    Yes, the DSTV call centre is useless. The do have the facility on the website to activate/cancel smartcards, but that page rarely works!

  • Elizabeth - 2012-04-17 14:56

    I'm one of the viewers on your so-called "DSTV panel" but you have not asked anything regarding the "Dish" guide or the possible de-bundling of your channels. Those are topics we all would like you to take our opinions into consideration! I guess I must just dream on!!!

  • Paul R. Gonsalves - 2012-04-18 03:13

    Dstv hope ur reading this. Furthermore, Has anybody noticed that since the introduction of the blockbuster pay per view "service" they are showing nothing but crap movies and repeats. I used to look forward to the Sunday nite movie, but been disappointed again and again. Considering canceling

  • Alan - 2012-04-18 08:24

    Multi Choice had no right to do this without consulting its customers - and as for upping its fees - well, that's just unbelievable! We are forced to watch repeat after repeat of sporting events while other sporting events aren't even broadcast. Sports fans, shout it out! There's so much out ther that we dont'see, like Davis Cup. As for the guide, there are many programmes being broadcast that we only find by accident.

  • The-third - 2012-04-18 09:15

    love the "inaccurate information" spin. No schedules = less paper = a cheaper publication. And that's that. Anyway, what kind of loser do you have to be to need a schedule to plan your "weeks viewing"? Bloody hell man, get a life.

  • claire.ranwell - 2012-04-18 10:43

    I don't know what other people are watching - but I can constantly find new things to watch that I am interested in. So no moaning from me :)

  • Zhaida - 2012-04-18 11:51

    DSTV increased the fee but the movies are being all the time repeated and the indian channels are doing the samething please do something about it i will like watching new movies not repeat movies thank you

      Ranesh - 2012-04-18 13:01

      Why should Indians be discriminated against.(DSTV INDIAN) There should be some Indian channels on your Premium and Compact bouquet.(Better than watching AFRICA MAJIC)

      Se-a Spencer Ikeremm - 2012-04-18 17:04

      Ranesh you have a point. They have two Africa channels and the kykNET one on premium, least they can do is also offer atleast one of the Indian channels on Premium view. Hell, they even have an Italian, and Chinese language channel broadcasting 24/7! I think the Indian community must do something.

  • charmaine.mcdonald2 - 2012-04-18 12:43

    Some very good comments here. Not everyone watches the same programmes.

  • SenegalStyle - 2012-07-19 14:13

    The schedule is nice to have but since there are so many reruns that actually APPEAR on TV it doesn't matter. I am in Senegal and not only are we totally held hostage to DSTV the only time this service seems to work clearly, with sound, and the signal is 'found' is when they are giving instructions on how to pay your bill online! It's RIDICULOUS - the signal is constantly down, or the sound is off on the stations (no I don't have it on mute!) and BET & STYLE along with ACTION are always breaking up. I've stopped watching this month, literally. It was a waste of money. Please pay attention to WEST AFRICA too! and on another note... I don't appreciate you having access to my facebook account, I'M NOT YOUR FRIEND, I AM YOUR CUSTOMER! Stop insulting our intelligence and everyone else don't justify it by saying that it's on their facebook app... it should be separate from facebook! SenegalStyle!

  • promise.amanda.92 - 2012-08-30 11:18

    My name is Promise Msimango what i don't understand you guys,i messed to pay on the last day of the month then i payed first then on the 4th my dish was off.Guys treat us human beings.I don;t see the reason why switch off ,if its payed.Guy don't forget your pictures go off in middle something. repeating the old stuff,u after money that's nonsenses.Treat us as your costomers not piece of rubbish.