Cape Town - DStv has announced that all movies that were rented on DStv BoxOffice up until 12:00 on August 2 will be free of charge.DStv tweeted
the news on Thursday, saying: "We know there have been teething problems for #BoxOffice, so all movies rented up until noon Tue 2 Aug 2011 are on us!"
In response to questions raised by other Twitter users, the operator also added: "It was never intended that rentals be free for this period - a gesture of goodwill to make up for unintended inconvenience :)"Problems
Since launching on July 21, DStv BoxOffice has had to deal with a string of problems and complaints from unhappy subscribers.
After numerous problems were reported, Multchoice confirmed that one of its core systems – the system involved with rental requests when a subscriber sends an SMS to request a specific movie title – unexpectedly collapsed.
"One of our core systems in processing DStv BoxOffice requests malfunctioned this weekend. Our engineering teams are working around the clock to resolve the problem," says MultiChoice.
In an attempt to smooth over the upset caused by the system failure, MultiChoice announced that they were to offer two movies for free to subscribers, instead of the one free movie the operator initially allowed subscribers to watch in order to get them to sample the new VOD system.
MultiChoice also implemented an interim solution to process DStv BoxOffice rental requests, saying "we will advise when the problem is resolved".
"DStv would like to encourage our subscribers to continue to use the DStv BoxOffice service. Unsuccessful rentals will not be charged for," said the operator.