Sharon Osbourne launches scathing Twitter attack on U2 about their 'mediocre' music and giving it away for free

Matthew McConaughey too expensive after Oscar win for sexy stripper sequel Magic Mike XXL

DStv on the blink after technical fix

2013-02-25 12:05
 
 Cape Town – E-45 is the error message some DStv subscribers received on Monday morning, leaving many wondering why their DStv signal went down in cities across South Africa ranging from Johannesburg to Cape Town with an error code that wouldn't go away.

Many DStv subscribers started reporting E-45 error messages on their TV screens and the 011 289 2222 call centre number and 083 900 DSTV (3788) numbers were not available – either due to a technical problem or line congestion as desperate DStv subscribers tried to make contact with the South African pay-TV platform.

This error occurred on the same morning that a live broadcast of the Oscars was screened on M-Net Movies Premiere (103).

Channel24 also tried calling both numbers numerous times and couldn't get anything other than a "not available" tone. In addition to DStv's unanswered telephone numbers, MultiChoice's self-service portal was also down for some reason.

New transponder

MultiChoice says the South African pay-TV giant added a new transponder to its DStv platform this morning to accommodate future service. That switch didn't happen as unobtrusively as the company would have liked and DStv subscribers started to react when a technical problem caused their DStv signal to be cut with an E-45 code.

It's not clear what the extend of the technical problem is, or how widespread – although it is clear it's occurred nationally.

DStv subscribers have complained, with some saying "I cannot use any of the self-service channels so widely advertised."

"MultiChoice added a new transponder to its DStv platform this morning to accommodate future services. This process was intended to happen seamlessly without any customer interference," said MultiChoice in a statement issued at 11:20 on Monday.

"Unfortunately some of the decoders didn't automatically acquire the new transponder. We have since addressed the issue and our customers should be able to continue enjoying their viewing. Our sincerest apologies," said MultiChoice.

- Channel24

Read more on:    dstv  |  multichoice  |  tv
NEXT ON CHANNEL24X

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
38 comments
Add your comment
Comment 0 characters remaining
 

Recent News

Here are 3 more faces to get used to as they will be on your screen as part of the Big Brother Africa show for 2014. Read More »

Altech is launching the Altech Node as a new South African video-on-demand (VOD) service. Read More »

inside channel 24

There are new stories on the homepage. Click here to see them.