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Cape Town – E-45 is the error message some DStv subscribers received on Monday morning, leaving many wondering why their DStv signal went down in cities across South Africa ranging from Johannesburg to Cape Town with an error code that wouldn't go away.
Many DStv subscribers started reporting E-45 error messages on their TV screens and the 011 289 2222 call centre number and 083 900 DSTV (3788) numbers were not available – either due to a technical problem or line congestion as desperate DStv subscribers tried to make contact with the South African pay-TV platform.
This error occurred on the same morning that a live broadcast of the Oscars was screened on M-Net Movies Premiere (103).
Channel24 also tried calling both numbers numerous times and couldn't get anything other than a "not available" tone. In addition to DStv's unanswered telephone numbers, MultiChoice's self-service portal was also down for some reason.
New transponder
MultiChoice says the South African pay-TV giant added a new transponder to its DStv platform this morning to accommodate future service. That switch didn't happen as unobtrusively as the company would have liked and DStv subscribers started to react when a technical problem caused their DStv signal to be cut with an E-45 code.
It's not clear what the extend of the technical problem is, or how widespread – although it is clear it's occurred nationally.
DStv subscribers have complained, with some saying "I cannot use any of the self-service channels so widely advertised."
"MultiChoice added a new transponder to its DStv platform this morning to accommodate future services. This process was intended to happen seamlessly without any customer interference," said MultiChoice in a statement issued at 11:20 on Monday.
"Unfortunately some of the decoders didn't automatically acquire the new transponder. We have since addressed the issue and our customers should be able to continue enjoying their viewing. Our sincerest apologies," said MultiChoice.
Many DStv subscribers started reporting E-45 error messages on their TV screens and the 011 289 2222 call centre number and 083 900 DSTV (3788) numbers were not available – either due to a technical problem or line congestion as desperate DStv subscribers tried to make contact with the South African pay-TV platform.
This error occurred on the same morning that a live broadcast of the Oscars was screened on M-Net Movies Premiere (103).
Channel24 also tried calling both numbers numerous times and couldn't get anything other than a "not available" tone. In addition to DStv's unanswered telephone numbers, MultiChoice's self-service portal was also down for some reason.
New transponder
MultiChoice says the South African pay-TV giant added a new transponder to its DStv platform this morning to accommodate future service. That switch didn't happen as unobtrusively as the company would have liked and DStv subscribers started to react when a technical problem caused their DStv signal to be cut with an E-45 code.
It's not clear what the extend of the technical problem is, or how widespread – although it is clear it's occurred nationally.
DStv subscribers have complained, with some saying "I cannot use any of the self-service channels so widely advertised."
"MultiChoice added a new transponder to its DStv platform this morning to accommodate future services. This process was intended to happen seamlessly without any customer interference," said MultiChoice in a statement issued at 11:20 on Monday.
"Unfortunately some of the decoders didn't automatically acquire the new transponder. We have since addressed the issue and our customers should be able to continue enjoying their viewing. Our sincerest apologies," said MultiChoice.
