DStv's looming complex problem

2012-09-28 11:16
Thinus Ferreira
Cape Town – Come Monday it might not be the spring rains preventing you from getting DStv's new TV channels – it will be the complex you're living in.

MultiChoice and M-Net are launching a new group of M-Net Movies channels on Monday, as well as making other channels available in high definition (HD) which means that DStv channel numbers are also changing.

DStv subscribers who live in "multi-unit dwellings" might have a problem from Monday since their DStv installations are not up to spec to receive the new additional TV channels.

DStv is warning subscribers who live in blocks of flats or residential complexes and who don't have their own satellite TV dishes that they might not be able to get the new TV content from Monday.

Verify the system

This is because some complexes make use of the single cable distribution system which is not geared for MultiChoice's new channel content.

"DStv customers who live in a complex or flat where they don't have their own dish, will have to request their body corporate to verify if their system is capable of receiving new services before 1 October. These customers can SMS their e-mail address to DStv at 32444," said DStv.

The changes to channel numbers and the addition of the new channels will happen automatically in the early morning hours of Monday 1 October, so subscribers who don't get or see it, will have to have their building's installation system checked.

"DStv customers are advised to access the information about their specific decoder on DStv.com or press OK on their DStv remote to see if any action is required on their part," DStv said.

Comments

  • tuco.angeleyes - 2012-09-28 11:27

    what a brilliant time to communicate this important bit of information. Thanks Multichoice once again for screwing your clients. That being said I just hope it'll not be more of the same crap.

      Seducect - 2012-09-28 12:54

      This was not the first time they mentioned it! It is now the 3rd or 4th time I heard this.

      themba.maseko.568 - 2012-09-28 12:57

      Tuco please compare DSTV with other satellite television companies from around the world before you comment from the mountain!!! What they give us is good value for money and amoungst the very best in the world. You have 48 hours to correct the situation, that is very long!

      carol.green.587 - 2012-09-28 13:25

      E-mails were sent out as well weeks ago unless you depend on snail mail which very few businesses use and is probably 'still in the mail'.

      boltonbarry - 2012-09-28 13:50

      Themba. What good value are they giving us exactly for the amount of moeny they are charging?

      elewies - 2012-09-29 07:58

      Bolton Themba is right. I've looked around on the web a bit. Checkout Foxtel (Aus), Sky (UK) and ComCast (USA). They all charge their customers higher for the their premium packages. They only have a couple of channels that we don't get here. I also thought DSTV was sh#t until I checked out what other companies offer in other countries

      punungwe - 2012-09-29 13:23

      They should have run an advertising campaign for 3 months up front.

      susanna.smit.7 - 2012-09-29 13:35

      We don't have a TV.

      mattewis.kat - 2012-09-30 11:14

      They seem to attract the kind of clients who like being screwed! Can television be so important? Shame, it must be nearly like smoking! You can't stop even if you want to!

      an.saint.5 - 2012-09-30 14:33

      DStv...? Oh yeah right, that's that tv show with all the documentaries on hillbillies cutting wood, catching fish, building retarded motorcycles, drilling for oil, mining coal and buying and selling people's old junk? Oh I remember it used to have a decent movie on once in a uhm... while i suppose. There was that other channel with "Jack Parrow", "Die antwoord" and "lady gaga" and not to mention all the other SA dimwits who trusted their friends when they encouraged them to write a song called "baby tjoklits". It also used to show rugby games where the rugby ball wasn't permanently suspended in the air for the opposition to grab(suppose that's not their fault right). Anyway, I thought I'd just say that it's not such a bad idea to rather use your monthly subscription fees for a decent internet connection. Only if your desperate for some actual intellectual content of course. And by a "decent internet connection" I mean wireless since all the cables are disappearing.

  • rulinda.engel - 2012-09-28 11:35

    then what the hell i am paying for???????

      firstseed.mbeva - 2012-09-28 14:16

      For the repeats

  • seymore.butt - 2012-09-28 11:53

    Why bother, it will be more of the same on a different channel!

  • ruanpretorius1980 - 2012-09-28 12:35

    WOW! Awesome Multichoice! Leave it till the Friday before the changes take effect. Brilliant timing, if I might say so. Luckilly, I've got my own, but shame to the poor b@st@rds that don't. They'll be forced to watch SANC, so sorry, I mean SABC and E...

  • leon.vanderlinde.14 - 2012-09-28 13:14

    What are you complaining about. You subscribe to the worlds biggest monoply in digital satelite TV. You should expect it. They are not obliged to notify you. You should pick it up through osmosis. You are suppose to take your decoder in and stand in a 5000 long queue and let them reset your decoder at the price of a new decoder. This how Multichoice works.

  • michael.moets - 2012-09-28 14:00

    DSTV shows old outdated overplayed reruns. Cancel DSTV, download content, enjoy PVR at its best.

      olivia.kgatla - 2012-09-28 14:42

      They are currently playing Weekend at Bernie's the movie. I saw that on SABC in the nineties.

      jacqui.daanevanrensburg - 2012-09-28 15:04

      Michael.moets. yes and how many bites do you need to download?. My internet provider will jump for joy if I have to pay so much more per month.

      deon.louw.7505 - 2012-09-28 16:19

      Nothing beat Supersport, our teams should just start winning again.

      demi.davidson.18 - 2012-09-30 10:09

      DSTV are useless. They cannot even get the program info correct along the bottom of the screen when one presses the "I" button! It frequently gives the wrong film/soapie name for what is showing! Repeats, repeats, old movies, african-american movies ad nauseam! Quality is a word they do not know the meaning of and go stand in a queue at their offices only to be met with indifferent staff who don't give a damn or realize we're paying their salaries.

      leedsunitedfc - 2012-09-30 15:30

      Its true, if it wasnt for the sport id cancel my subscription

  • dave.ducker.3 - 2012-09-28 14:42

    Unfortunately for DSTV, they have a bit of competition, this although may not be strictly legit does effect them! It is far cheaper to get uncapped ISDN or similar and download movies on the pc. Store them on an external drive and play the movies through you laptop directly onto the TV. What about giving us an airtime card DSTV ? we top it up and can watch any channel when we want, when the "air time" is exhausted will top it up again. Why do I have to pay what is it now R650 /pm to watch all channels, OK I admit it is a bit better now, can watch one and record three others at the same time, but come on, I know they'll repeat the others anyway. I'll stick to the laptop for the time being, you have got me on the sport though :( but the money just doesn't justify the means anymore.

  • jacqui.daanevanrensburg - 2012-09-28 15:02

    Themba.maseko.568 working for DSTV then?. Don't be silly, DSTV can't compete with cable television in other countries and is far too expensive. They are positively primitive in comparrison with others and make us pay for cheap rubbish no one wants.

      hendrik.fleming - 2012-09-29 20:50

      Living in Europe, all I can say the visual quality of MNET sucks ...... the visual quality of their HD channels are lower than that of the local SD-channels. They compress the video so much (I guess to give you as many channels as possible), that there is no sense in getting HD in SA. They seem to focus more on quantity (of crap) than on quality.

  • quartus.vanzyl - 2012-09-28 18:13

    No indication of the new price tags yet?? You will probably realise, when it is too late, that dstv has emptied your bank account.

  • lydia.benkenstein - 2012-09-28 21:46

    We discontinued our contract with DSTV. The reason: Repeats, repeats, repeats.AND repeats, repeats, repeats of trailers of forthcoming shows!

      dominique.deligiannidis - 2012-09-29 09:34

      Well DSTV is better than the crap you watch on SABC 1, 2 and 3.

      spookhuis - 2012-09-29 18:20

      @ dominique.deligiannidis, REPEATs are better then crap.......Think man.

      demi.davidson.18 - 2012-09-30 10:14

      Unfortunately, there are many days where the loathed SABC shows better programs that DStv. I cannot abide SABC but after getting hand sprain from channel surfing on DStv end up watching something on SABC, albeit rather later at night and usually the same scenario: detective, crime, detective. NO IMAGINATION BY DSTV OR SABC

  • david.s.gardiner.3 - 2012-09-29 09:33

    dstv just needs 2 adult channels then we are good to go!

  • reginald.dube - 2012-09-29 10:20

    i blame anc. they cant get anything right.

      smalefane - 2012-09-29 11:13

      Reginald, I think you are high on something. What does the ANC have to do with DSTV?

  • johan.jacobs.5680 - 2012-09-29 10:55

    The subscription fee is anyway much too high,and represents,a greedy monopoly.More players is urgently needed,in this line off business.

  • doreen.loubser.7 - 2012-09-29 12:57

    spoke to my body corporate weeks ago about this and they say they know nothing great just great they should have had a back up plan, i see many clients saying koebaai ......

  • rosa.demelo - 2012-09-29 16:53

    Dont worry people nothing but the channel numbers will change again, and they say they are making it better ha ha ha

  • sean.crookson - 2012-09-29 18:46

    Themba James Maseko is the current CEO of the Government Communication and Information Systems and spokesperson for the government of South Africa. Wikipedia (figures)

  • masamune.azeem - 2012-09-29 19:40

    lol consumers are hard to understand. I see a lot of people complaining about Multichoice yet this company has existed and lasted for some time now, wonder how. Fact is, you the ones complaining, keep it afloat,clearly the is a demand for it in SA,If you don't like the services stop feeding its profits then,its not like its eskom.Human beings will never understand the power they have as a unit.

  • masamune.azeem - 2012-09-29 19:40

    lol consumers are hard to understand. I see a lot of people complaining about Multichoice yet this company has existed and lasted for some time now, wonder how. Fact is, you the ones complaining, keep it afloat,clearly the is a demand for it in SA,If you don't like the services stop feeding its profits then,its not like its eskom.Human beings will never understand the power they have as a unit.

  • giancarlo.groenewald - 2012-09-29 20:28

    LOL to all you people with DSTV, I watch TV through the net for as little as R400 and what do I get... 1000+ channels in HD, so enjoy your crappy DSTV. Your supporting a bunch of monopolists.

      klipkop.degroote - 2012-10-01 10:25

      so that is R400 for the channels I take it and another say R500 for your bandwidth, sounds pricey to me.

  • henry.vanderburpenfart - 2012-09-30 18:12

    I watched the rugby on a TV hooked up to a thing called a "Dreambox" at a buddy's house. You guys should google it. It's the future!

      JohncarlosBiza - 2012-09-30 21:26

      It's illegal to watch DStv channels on a Dreambox

      henry.vanderburpenfart - 2012-09-30 22:30

      apparently so, but it's pretty much untraceable because the internet uplink is encrypted via VOIP. At a once-off cost of under R1000 for all the necessary kit it's an obvious choice.

  • KennySven - 2012-09-30 18:40

    CANCEL YOUR DSTV SUBSCRIPTION,IT'S A RIP OFF,for R100.00PM YOU CAN HIRE 50 movies of your choice,INSTEAD OF WATCHING DAILY,WEEKLY and MONTHLY REPEATS OF DSTV'S OLD MOVIES. DSTV NEEDS OPPOSITION URGENTLY.

  • george.aschendorf1 - 2012-10-01 07:25

    Please note that I just want to find out what has become of DSTV are they taking money from the Compact subscribers to fund the Premium subscribers because your are ripping us off man the compact subscribers. Since two years have not yet received 3 more new channels instead our subscription has gone up and up and only there Premium people is now received more movie channels than us Believe me there is a lot of us and there will be more people downgrading to compact because in the next two to 3 years no one will be or can effort the Premium only the rich in this country and they are not a lot Think of the middle class that can effort the Compact with so little movie channels I have just check Premium has got 9 movie channels where as Compact has got only 3 or 4 movie channels which is a rip off man I have also check and there is no new movie Channel for Compact everything is still the same accept for the one Africa Channel . YOU MAKING SO NOICE AND ADVERTISING WHAT IS GOING TO HAPPEN FROM THE 01/10 INSTEAD YOU GIVE NEW CHANNELS TO THE PREMIOUM AND OUR SUBCRIBTION HAS ALOS GOEN UP

  • george.aschendorf1 - 2012-10-01 07:25

    Please note that I just want to find out what has become of DSTV are they taking money from the Compact subscribers to fund the Premium subscribers because your are ripping us off man the compact subscribers. Since two years have not yet received 3 more new channels instead our subscription has gone up and up and only there Premium people is now received more movie channels than us Believe me there is a lot of us and there will be more people downgrading to compact because in the next two to 3 years no one will be or can effort the Premium only the rich in this country and they are not a lot Think of the middle class that can effort the Compact with so little movie channels I have just check Premium has got 9 movie channels where as Compact has got only 3 or 4 movie channels which is a rip off man I have also check and there is no new movie Channel for Compact everything is still the same accept for the one Africa Channel . YOU MAKING SO NOICE AND ADVERTISING WHAT IS GOING TO HAPPEN FROM THE 01/10 INSTEAD YOU GIVE NEW CHANNELS TO THE PREMIOUM AND OUR SUBCRIBTION HAS ALOS GOEN UP

  • klipkop.degroote - 2012-10-01 10:21

    Whatever, I stay in a house and have my own dish. I constantly loose signal late afternoon to about 9 am the next day, every day for months already. Installers say no fault found and charge me for that! But I can only watch dstv during the day (9 am to ± 8 pm) What the frak must I do? I am fed up.

  • vambozha.mutemi.9 - 2012-10-01 10:27

    I like it for de pirates show on superspot must not alwys must not change chanel number

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