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Cape Town – M-Net is paying to help M-Net analogue subscribers switch their signals in Cape Town on their decoders to a new frequency after community TV station Cape Town Television (CTV) started broadcasting on M-Net's frequency from this week.
CTV has moved its transmission to the same channel as M-Net, which means that M-Net has to shift to a new frequency for its analogue broadcast signal.
This comes after a change mandated by South Africa's broadcasting regulator, the Independent Communications Authority of South Africa (Icasa) in preparation for the move from analogue to digital terrestrial television (DTT) in South Africa.
The change only affects M-Net's analogue subscriber base in Cape Town and not DStv subscribers who receive M-Net as a digital TV channel.
Channel 32 is the factory default on M-Net analogue decoders and that is why M-Net terrestrial customers using RF cable on their TV in the Tygerberg and surrounding areas will experience interference since CTV switched to channel 32.
M-Net paying for the change
M-Net is paying for installers to go to M-Net analogue viewers' homes to change the settings on M-Net decoders to another channel to prevent CTV interference on M-Net/CSN or even losing the M-Net service entirely.
"We are paying for the change because a frequency within the M-Net analogue decoder has to be re-tuned from the factory default to another frequency," the pay-TV company told Channel24.
The company has been in touch with affected customers since July and support teams in Cape Town have been working the past few weeks to set up appointments with M-Net analogue subscribers in Cape Town with accredited installers.
"Only M-Net terrestrial customers using RF cable to their TV in the Tygerberg and surrounding areas are affected by the signal switch; other M-Net terrestrial customers in other areas and DStv customers are not affected at all,” says the pay-TV provider.
"M-Net values all its customers, including the M-Net terrestrial customers. That is why we doing the best to ensure they don't experience any interference."
CTV has moved its transmission to the same channel as M-Net, which means that M-Net has to shift to a new frequency for its analogue broadcast signal.
This comes after a change mandated by South Africa's broadcasting regulator, the Independent Communications Authority of South Africa (Icasa) in preparation for the move from analogue to digital terrestrial television (DTT) in South Africa.
The change only affects M-Net's analogue subscriber base in Cape Town and not DStv subscribers who receive M-Net as a digital TV channel.
Channel 32 is the factory default on M-Net analogue decoders and that is why M-Net terrestrial customers using RF cable on their TV in the Tygerberg and surrounding areas will experience interference since CTV switched to channel 32.
M-Net paying for the change
M-Net is paying for installers to go to M-Net analogue viewers' homes to change the settings on M-Net decoders to another channel to prevent CTV interference on M-Net/CSN or even losing the M-Net service entirely.
"We are paying for the change because a frequency within the M-Net analogue decoder has to be re-tuned from the factory default to another frequency," the pay-TV company told Channel24.
The company has been in touch with affected customers since July and support teams in Cape Town have been working the past few weeks to set up appointments with M-Net analogue subscribers in Cape Town with accredited installers.
"Only M-Net terrestrial customers using RF cable to their TV in the Tygerberg and surrounding areas are affected by the signal switch; other M-Net terrestrial customers in other areas and DStv customers are not affected at all,” says the pay-TV provider.
"M-Net values all its customers, including the M-Net terrestrial customers. That is why we doing the best to ensure they don't experience any interference."
