MultiChoice to reconsider TV listings

2012-05-02 12:53
Cape Town - After numerous complaints from subscribers, MultiChoice is willing to return basic TV schedules to its monthly DStv magazine if enough subscribers ask for it.

In April MultiChoice removed daily TV listings from its Dish magazine sent monthly to subscribers. DStv subscribers have been very vocal about wanting to receive a printed monthly TV schedule for their TV channels from the pay TV broadcaster.

MultiChoice said the section of printed listings in the monthly magazine was dropped because the TV schedules are often old and that subscribers must use interactive and online schedules instead.

After the public outcry following the new format magazine, MultiChoice is now running a public poll to hear from all DStv subscribers whether they want the TV listings back in the magazine.

DStv subscribers were sent an SMS with options, to which they can reply, free of charge.

DStv subscribers can also indicate their preference online at www.dstv.com/dishpoll by voting for their choice. DStv subscribers have until 11 May to indicate their preference.

"MultiChoice has listened to feedback from subscribers about the new format Dish magazine," MultiChoice said in a statement.

Subscribers emotionally attached to printed schedules

"We have decided to act and are now asking all subscribers to exercise their choice about Dish magazine. We have now realised that many of our subscribers are still emotionally attached to the magazine in the old format.

"We listened to our subscribers and we've reviewed our decision. Our subscribers will now be able to make a choice," said Collins Khumalo, CEO of MultiChoice South Africa.

DStv subscribers have to vote online or send a free SMS with their smart card number to 30622 and the letter of one of the following three options:

A.    I would like to receive the new lifestyle Dish magazine which does NOT have programme schedules.
B.    I would prefer to receive a Dish magazine which includes the programme schedules.
C.    I DO NOT want to receive a Dish magazine.

"Subscribers should bear in mind that there is a lead time of three months for printed schedules. Therefore we anticipate that the subscribers' preference will only be effective from September 2012," said MultiChoice.


 

Comments

  • CharlesDumbwin - 2012-05-02 13:07

    Hey Multichoice, while you're open to listening again to your customers, how about this for an idea: Since this is the year 2012 and we have the technology available to package channels in a variety of bouquets - how about you DO THAT ??? Or, even better, allow you customer's to pay a monthly flat rate, then top up PER CHANNEL that WE WISH to pay for. When you guys mature as an organisation, then we'll have the viewing options we actually want.

      Alida - 2012-05-02 15:39

      FYI, it will take TIME to UPGRADE the CURRENT infrastructure to ACCOMMODATE pay-per-view. A MATURE mind would have THOUGHT about it... And if it does materialise, Guess you'd be paying R685 for 2 channels then as SOMEBODY has to PAY for the NEW INFRASTRUCTURE... I'll stick to the current EVERYTHING for R685, it's the MATURE thing to do :-D

  • Gregory - 2012-05-02 13:07

    Perhaps they should have had the foresight to ask the Subscribers whether removal of the schedule was in order? Ag shame

  • Japie - 2012-05-02 13:12

    If there was any credible competition to DSTV I'll move in a heart beat. Phoning the call centre is like having an enima done where your patience is pumped out via your ears! After the March software update, many user's decoders started to freeze randomly and wont respond to any input from the remote or the decoder itself. You'll press buttons and nothing happens, then after a few MINUTES the decoder executes all the commands in sequence. It's like it catches up. Phoned the careline - They asked me if my remotes batteries are flat!!?!?! WTH?!? All this while its an issue experienced by many people. Check out the thread on their OWN forums @ "http://forum.dstv.com/showthread.php?t=15317&page=13". Multichoice knows it's an issue, but doesn't comment about the problem!! VERRY BAD SERVICE!!!!!

      Barry - 2012-05-02 13:34

      Hey Japie - I've got the same problem - very irritating - took my decoder in and they gave me a bulldust story about too many programs on my playlist - I have to drive 130 Km round trip to see their Dbn offices then they without my permission Mnet deleted items off the playlist but I still have the same problem you have - the common demoninator here is Mnet and their stuffy attitude

      Alan - 2012-05-02 14:38

      Agree Japie, my decoder does exactly the same. Took it to Multichoice and they plugged it in and it worked fine. Back at home it only works intermittently. Have found that covering the right-hand part of the 'window' on my 1110 decoder (with say a CD case), up to the P- button, seems to help a bit. Still drives me crazy though as sometimes it works great, and often you press and press and press buttons (any button) and it doesn't respond. Obviously Multichoice are making too much money to care. Have done all the upgrades they suggest with no result.

  • Victor - 2012-05-02 13:35

    Good idea Charles, I only watch certain channels and in europe you can actually pay for one channel only if you want to, if they can do it why can't we ? Afterall we are a world class African city are we not ?????

      Alida - 2012-05-02 15:46

      I queried to view ONE channel to watch the football channel SPORTV in Portugal for my folks. 15 EUROS! I'll gladly pay R685 for ALL the channels...

      Alida - 2012-05-02 15:47

      We worked it out that it is cheaper for my dad to go to the coffee shop and watch it there. An expresso costs 0.60 euro cents...

  • maremele.nkadimeng - 2012-05-02 13:41

    I don't care either they send out magazines or not, what is needed is a monthly subscribtion fee. It seems that's too much considering many factors to back-up my argumrnt. Let them reduce their fees, it's very expensive...

      patrick.b.fisher1 - 2012-05-02 16:07

      Fully agreed... R600 per month for repetition

  • Zane - 2012-05-02 14:14

    Would be really nice if there much vaunted Catch-Up or Entertainment system actually worked,and downloaded more than five items a week.I never know which shows are going to be there from week to week as it's completely unpredictable. currently have only one page of shows available on Entertainment,most of which are not Mnet's prime shows.This week alone,there's no Dexter,no Desp Housewives,no Homeland,no CSI:NY. Anyone else having this problem?How about you idiots @ Multichoice fix the things that are broken,and then resort to meddling with other stuff.

      sean.redmond3 - 2012-05-03 15:45

      There is always some show missing,they should FIX the software first. I actually never read the Mag, The digital form is so much better. +1 for DSTV. We should have a channel choice. Most every show on 172 is on repeat.

  • mary.kircher - 2012-05-02 17:00

    Having complained to DSTV on day one about that stupid digi-mag they replaced the magazine with, saying programme lists can now be checked on your computer, or via the menu button on your remote. What 'thought' they put into their elderly viewers, many of whom have no computer to begin with, and secondly are sometimes visually impaired - so, in order to see what the menu button had brought up, they need 2 pairs of glasses, a pen and some paper to write down the times .... sometimes I just give up and read a book instead. What I would ask you to do for us 'over the hillers' is to select option B - we would be very grateful.

  • Kwajo.m - 2012-05-05 12:06

    DSTV, should have done the same poll with the porn channels proposal that was stopped. I think the same magazine poll should have been applied then to see the feeling of its subscribers and not the rest of jack and churches.

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