Do you want to know what would've happened next on Generations? Click here to find out!

10 pics from the World Cocktail Championships in Cape Town that will make you wish it was Friday!

TopTV in new debit order drama

2012-04-11 11:41
 
TopTV
Cape Town –  TopTV has found itself in a new debit order drama exactly a year after the pay TV operator was engulfed in a previous double debit order disaster.

After outrage from subscribers who discovered money missing from their bank accounts, TopTV admitted that 17 000 TopTV subscribers had money taken out of their accounts at the wrong time when TopTV ran a debit order incorrectly.

Many TopTV subscribers incurred bank charges because of insufficient funds when TopTV suddenly ran a debit order instruction on 16 March – weeks earlier than subscribers' chosen debit order date.

TopTV explained: "Approximately 17 000 of subscribers' monthly debit orders were incorrectly debited on 16 March, which was earlier than their chosen debit order date.

"The debit for these subscribers was not reversed. Of these, only those customers who defaulted on their payments had the debit order resubmitted on their chosen debit order day.

"TopTV sincerely apologises to those affected subscribers for this error, which was of a different nature to the one that occurred last year," said TopTV.

"Checks and balances have now been put in place to ensure that this will not happen again."

Outrage

Several reacted with outrage about the unexpected gap in their monthly budget.

TopTV targets lower to middle class income earners in South Africa.

Irate subscribers who had the money unexpectedly taken from their accounts struggled to suddenly pay for essentials, from transport and taxis, to electricity and food.

Several also complained that TopTV then debited them twice, running another debit order after the first debit order which was done incorrectly, did in fact go through.

TopTV told angry and tearful subscribers that it was "a technical problem".

The debit order mistake from On Digital Media’s (ODM) accounting and payment department on subscribers’ bank accounts comes exactly a year after TopTV's first double debit order disaster.

Same disaster, a year apart

In 2011 TopTV took double the amount of money from 1 500 TopTV subscribers’ bank accounts, and in some cases more.

TopTV then apologised profusely and blamed an upgrade of TopTV's accounting system for the double billing.

Last year TopTV said the company is "adamant not to have a recurrence and is better able to handle this".

Earlier this year TopTV's new interim CEO, Eddie Mbalo, promised better customer care and an improvement in customer service levels.

- Channel24

Read more on:    toptv  |  on digital media  |  eddie mbalo  |  tv
NEXT ON CHANNEL24X

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
3 comments
Add your comment
Comment 0 characters remaining
 

Recent News

Disney Junior (DStv 309) has added top kids TV hits The Adventures of the Gummi Bears and DuckTales to its schedule! Read More »

While plotted, outlined and written for October, the ongoing stories of the characters of SABC1's Generations was never filmed following the firing of the principal cast. Read More »

inside channel 24

There are new stories on the homepage. Click here to see them.