Ster-Kinekor apologises to moviegoers after they get locked up inside cinema

2015-06-22 10:23

Cape Town – Moviegoers got more than they paid for at the Ster-Kinekor theatre at the V&A Waterfront after staff forgot about them and locked them inside the cinema complex last week.

According to Ster-Kinekor CEO, John Sikiotis, the incident happened on Wednesday night at the Cinema Nouveau theatre at the Waterfront.

"A staff member on duty that evening did not follow protocol and did not search theatres thoroughly before closing the theatre area," Sikiotis said.

"This is not the way things are normally done and Ster-Kinekor assures all its moviegoers that all the necessary steps will be taken to ensure that an incident like this does not repeat itself."

According to Cape Times about 50 moviegoers, who went to watch the film Man and Superman, were locked in the theatre complex when they came out of their screening.

The film finished at approximately 23:10.

Sikiotis told Netwerk24 that moviegoers were trapped inside the complex for about 20 minutes before help arrived.

"They succeeded in notifying the shopping mall’s security guards, but the guards did not have the keys to the theatre.

"One of the moviegoers managed to find a key in one of the offices inside the theatre complex and opened up for everyone

"Ster-Kinekor sincerely apologises to all moviegoers involved in the incident. The necessary steps have already been taken to ensure this never happens again," Sikiotis said.

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