Gaga fans not happy with ticket system

2012-06-19 14:04
Cape Town – Fans looking to buy tickets to the Lady Gaga concert taking place in South Africa later this year have been left frustrated by technical glitches that have caused delays in purchases being processed by Computicket.
Channel24 reader Marzenna Almendro is one fan who is unhappy about the service she has received.

"I managed to purchase my Lady Gaga tickets. However, the first time I was routed to the check out, I looked EVERYWHERE and couldn't find an option to purchase the VIP tickets.  I was then kicked out because my session timed out.

"Luckily I was in a second queue on another PC and just quickly bought two R715 tickets. I appear to not be the only person in this situation, and have written on the Computicket FB page numerous times, but have received no answer why I had no option, and if I would be allowed to upgrade to a VIP ticket," she said.

However, Computicket did respond to the complaints and released a statement on their Facebook page that removed responsibility from them.

"We apologise for the inconvenience, socket errors in the verification process are part of security checks & not under Computicket's control," read the statement.

'Not good enough'

Another Lady Gaga fan, Emanuel Ferreira, retaliated to the statement and slated the ticket seller for poor service.

"I'm sorry but this is not good enough. People including myself have been in queue since 9am and have to wait again because of some glitch? Unacceptable!

"First the selection page refreshed itself wasting 2 of the precious 10 minutes then both my cards, one of which is definitely 3d secure got rejected.

"According to Standard Bank, I should have received a prompt for a OTP which I never a) got asked for and b) was sent! This seems to be a gross oversight on both computicket as well as the banks! Loyal patrons should be compensated," he wrote.

Other readers also showed their dissatisfaction with the queuing system being used to purchase the tickets.

"Hellish and painful. Page timed out repeatedly leaving me with 4 seconds to find, login and pay for a ticket. Now queuing. AGAIN. Got in the Q, got my 10 mins an hour later, but was 10 min of errors... back to number "over a 1000 in front of you" tweeted @JanicefromSA.

Juan Beukes was more straightforward in his attacks directed at Computicket.

"My queue status went from waiting 7hours and 7min up to 11hours and then up to 14Hours. Now 15min later I don't even get an indication of how long it will still take," he said.

Val Britnow agreed and said that the system was in shambles.

'The system sucks'

"The system sucks. I was in the queue and got the email and went on line and booked my 4 tickets... then Computicket site declined my log in which i use all the time... so lost the damn tickets," she said.

One fan was happy that her purchase was finally approved and she received her tickets.

"WOOOHOOOOOOOOO Awesomeness Got my VIP tickets for Lady Gage via the awesome hasselfree QUEUE-IT in less than 10 mins! YAY!! @Computicket ROCKS," tweeted Lynette Hundermark.

Earlier on concert organisers, Big Concerts, posted some reasons why there delays might be taking place:
A few transactions have been declined at check-out, mostly for the following reasons:

1. incorrect card information provided.
2. fans trying to purchase more than the EIGHT ticket limit.
3. Please be aware of this.  

At the time of the update there were still 26 000 people waiting in the queue for tickets.


  • johan.lombard.33 - 2012-06-19 14:30

    Nonsense! This is the most pathetic system ever. I want to buy some tickets for my daughters, but when I enter my email in the box - I do not reveive any confirmation that I am indeed in the so called queue. Tried for a few hours now. Silly system!

      Preshen - 2012-06-19 15:16

      It is a sign from God

      tuco.angeleyes - 2012-06-19 15:25

      I'm not really gaga over gaga, Its even a mystery to me how she got such an enormous fan base and wouldn't go to her show even if somebody pays me R715 but I guess its one of those 'one mans' meat' type of situations. Good luck with the tickets.

      oomkrummel.krummel - 2012-06-19 15:54

      Ha Ha all stupid, I got my tickets no problem...think positive..

      dutoit.roodman - 2012-06-19 16:28

      Check your junkmail, or your spam filter.

      Dakey - 2012-06-20 14:01

      Johan, You're going to have some serious parental issues one day.

  • Neutedop - 2012-06-19 14:43

    After all these years, Big Concert have not once try anything to make buying tickets easier. They just hope Computicket will do something. I have not been to one (and I've been to almost every big show) where Big Concerts ran a smooth experience. Pay through your ... for tickets, and then they don't give a damn about the rest. U2 (sound) Killers (trafic and half the place was Golden Circle) KOL (no wrist bands for Golden Circle, so free for all) and the list goes on. So please, for a change, stop blaming everyone, and do something to help - you should be in control of EVERY thing!

  • elewies - 2012-06-19 14:45

    I only queued for about an hour, but yeah my friends are all going ape sh#t on Facebook

      Tharina25 - 2012-06-19 15:01

      I also got mine in an hour. :-D

  • veronique.palmer - 2012-06-19 14:59

    The whole process was a wreck! My thoughts :

  • valecia.supra - 2012-06-19 15:05

    I would not pay 1c to see her. Gross

      WE - 2012-06-19 15:27

      Agree ,total pagan satanic show

      WE - 2012-06-19 16:19

      Doesn't mean I pray to an Egyptian

      felicity.jansevanrensburg - 2012-06-19 18:08


      Wesley Bischoff - 2012-06-19 21:12

      Lol u religious bigots are so pathetic. You don't like her, yet spend so much of your time and energy on her. Get a life, or a hobbie

      Dakey - 2012-06-20 14:05

      Imagine being stuck with her on a desert island? I'd likely wait for the tide to go out, gather all my energy, take some deep breaths... and then swim until I can no longer swim (and them some more) to see if I can't get of the island. Sure I'd drown an hour later, but as long as my corpse does not have to end up on the same island as her, I'd be content. The irony is that I really don't like Gareth Cliff either, but I can't say I wished this upon him either (that is having to spend time interviewing her).

  • cara.buys - 2012-06-19 15:06

    I have been in 'the queue' since 9:30 this morning and all the system says on every update is 'there are a 1000 people ahead of you'- what a joke!

  • Jonathan - 2012-06-19 15:07

    Bottom line, incompenticket have never upgraded their servers to handle big events. All they have done here is use a queue filter system to stop their website from crashing as usual, but have not informed the public on how it works and what to expect. Instead of just showing that you are over 1000 in front of you, why not show the exact position which keeps counting down and you can do you own calculations on how long it will take. All in all if Computicket aren't willing to invest in systems after so many failures in the past, appoint a US site that works!

      stephen.bray.10 - 2012-06-19 20:03

      Yes I joined the queue at 10:36, by 16:30 I had still not reached the front. Useless!!

  • jpanagidis - 2012-06-19 15:09

    God, who cares? Gaga is a no talent hack who likes to think she's evil. The only way I'd pay R700+ for a ticket would be to watch her get her ass kicked! How this moronic bimbo got over 9 million idiot followers on Twitter is really beyond me, so sad!!!

      Pieter Joubert - 2012-06-19 16:05

      Actually 26 million followers.

      felicity.jansevanrensburg - 2012-06-19 18:09


      Paul - 2012-06-20 10:25

      26m > 9m

  • williams.zena.7 - 2012-06-19 15:12

    big concert and computicket are useless, why not open the telephone lines still waiting to buy tickets since 9am, if this monster does not get tickets then computicket is gonna get a bazuka up thier asses

  • Tiaan Liebenberg - 2012-06-19 15:19


      Pieter Joubert - 2012-06-19 16:08

      What, the warts on your disco stick?

      Tiaan Liebenberg - 2012-06-19 16:20

      Pieter - ag shame, dis erg moeilik né

      Wesley Bischoff - 2012-06-19 21:10

      You are seriously pathetic

      Tiaan Liebenberg - 2012-06-19 21:18

      Let me guess, ol' Wesley... You don't believe that she is corrupting young kids' minds with her immorality. And you don't stand for much because there isn't much a backbone...

      Tiaan Liebenberg - 2012-06-19 21:19

      @wesley - you seem rather spineless

      Wesley Bischoff - 2012-06-20 00:21

      Lol and how did you come to that conclusion. Preventing exposure to your child is YOUR responsibility. Why should people that like her be prevented from seeing her, just because you don't like her.

      lynda.schenck - 2012-06-20 08:16

      So ol' Tiaan, can you explain (in your own words) why she is perverted disease? What has she said or done that makes you say that? Because other people say that? She is over the top, but so were The Beatles in their era.... and Queen..... and Madonna........ Go stick to ABBA and Boney M! or should they be cast out as well? SERIOUSLY!?!?!!

  • lee.theron.9 - 2012-06-19 15:26

    Does iticket not sell tickets for the show? Try them.

  • williams.zena.7 - 2012-06-19 15:26

    preshen really now are you dum, this concert will be sold out no matter what and for all you judgemental morons, lady gaga is a top performer whatever her believes has got nothing to do with the fact that seeing her is a once in a lifetime opportunity so to all you haters stay away from commenting here you making me sick

      jpanagidis - 2012-06-19 15:39

      Um, Williams, Lady Gaga is an idiot. Top performer? Really now? She sucks giant donkey balls! She is pathetic...can't even arrive at an awards show like a normal person, she has to come in an egg, like I Kinder Surprise chocolate, but instead of a nice toy, you get a freak wouldn't know true talent if it bit you in the ass babe...sorry! You FAIL!

      Tiaan Liebenberg - 2012-06-19 15:42

      You can only be brainless in supporting such a perverted disease as her.

      jpanagidis - 2012-06-19 15:45

      Well said Tiaan!!!!!!!!!!!

      cherholdt - 2012-06-19 15:53

      Williams thats like saying that satan is a great performer no matter what his believe is.

      Pieter Joubert - 2012-06-19 16:04

      You are right. All these haters are ignorant idiots. If you don't like her why are you spending your precious time reading this article and commenting? I am sure her concerts will be sold out, even if you decide not to go- 140 000 people adore her and will gladly take your places. Live and let live!

  • tarryn.english - 2012-06-19 15:40

    I must admit - I hated that I had to wait 2h50min for it to only kick me out after going to my checkout - but I luckily got tickets half an hour later and it all seemed to work. Got my a pain the waiting has been - it's a lot better than the site crashing completely. Hope the rest of you have some luck soon

  • cherholdt - 2012-06-19 15:49

    Its scary that a father is complaining that he was trying to pruchase tickets to this show, and then we cant understand what is wrong with our children. Please sir just go on to youtube and have look at some of the show this woman has held. That like trying to buy tickets to a porn movie ofr you daughter !!!!

      Tiaan Liebenberg - 2012-06-19 15:55

      Absolutely agree!

      Pieter Joubert - 2012-06-19 15:59

      We don't know the ages of his daughters do we? It could be a surprise gift.

      felicity.jansevanrensburg - 2012-06-19 18:13


      Wesley Bischoff - 2012-06-19 21:08

      Go back to church. Society doesn't need narrow-minded morons like you.

      cherholdt - 2012-06-20 08:56

      Wesley do you have a problem with people that go to church ? Wesley I pray that God wil bless you with everything that is good.

      cherholdt - 2012-06-20 09:14

      Pieter its all fun and games until its your little girl lying half naked on stage being molested. There are 9 year old girls having sex with boys because of shows seen on tv. Girls cutting themselves because they had sex with a boy and he wants nothing to do with her. Girls being raped because they where to drunk toe ressist. So forgive me(narrow minded christian) for looking out for my children. I dont care what other people do but I love my children and its my job to look out for them.

      dave.e.richman - 2012-06-20 19:51

      I am battling to see what the connection is between seeing Lady Gaga in concert, and "its all fun and games until its your little girl lying half naked on stage being molested." That's quite a leap! Now, I would rather be stung by bees than see Gaga, but why prohibit those that do? You people are nuts.... really!

      cherholdt - 2012-06-21 02:28

      Dave maybe you should read all the comments before calling people nuts then youd undertand.

      Dakey - 2012-06-21 08:22

      @Wesley: 'Go back to church. Society doesn't need narrow-minded morons like you' Society wouldn't last two generations if people like you set the standards for parenting. LOL, do you actually think sexualising your kids is a GOOD thing? I lost a good friend last year because his callous attitude to ***** around cost him his life at the tended age of 36. Do what YOU want to do with YOUR life Wesley, that is your constitutional right, but leave the parenting to those that have something to lose.

      afrocentricclub - 2012-09-28 01:44

      I absolutely agree! NO WORRIES GAGA is not going to perform so don't waste your energies. The devil stands no chance against Jesus Christ. We are praying. Gaga is being used by the devil to lure the spiritually ignorant. There's lots of better fun than gaga baggage! I cannot believe so many people are still so ignorant of spiritual warfare! Unfortunately you can't study spiritual things. You can only hear when you listen to the voice of God in the bible- by revelation of God's spirit. If you don't, it's at your own peril. Gaga is being used to cast a spell on the audience! so once you can't return- it's good bye but please leave our children alone! It takes a fool not to see the numerous social ills in SA and not wonder what's causing them! This is it!

  • su.quinn.5 - 2012-06-19 15:54

    She is crap anyway!! I wouldnt spend one cent to see her.

  • oomkrummel.krummel - 2012-06-19 15:55

    The system is racist.!!!

  • Cathy - 2012-06-19 16:02

    CPA all the way what a load of S**T your systems never work !!!! 6 hours and waiting after getting to the pay stage at 10am this morning REALLY this is not acceptable come on gotta be a better company out there

  • Cathy - 2012-06-19 16:03

    CPA surely we should not be treated like this

  • Tiaan Liebenberg - 2012-06-19 16:19

    @Pieter - Baie geluk. Nou gaan werk vir die polisie. Hulle kort nog 'n paar dommes!

      Pieter Joubert - 2012-06-19 16:28

      Tiaan, ek het nogal gedink my opmerkings was heel skerp. Joune is nie. Is jy dalk n spietkop?

      Tiaan Liebenberg - 2012-06-19 16:38

      Nee jammer. Ek kan nie jou kinders uit die tronk kry nie

      Tiaan Liebenberg - 2012-06-19 16:41

      Want dit is waarheen die samelewing op pad is om hierdie gemors aan te hang

  • jaden.roper.short - 2012-06-19 16:27

    I'm just wondering if all you idiots complaining about Lady Gaga have nothing better to do with your time??? Honestly, sitting behind a PC screen all day condemning an artist who (a) you're not gonna see, and (b)doesn't really care, because her shows are pretty much booked and paid for- says one thing: you are sad and pathetic. So you're not going? Good for you. Your religious views differ from hers? So? Are you THAT self-righteous and ignorant? Last time I checked, HATE was NOT part of ANY religion, yet it comes so easily to all of you. Please go ahead and leave a negative comment, that seems to be the norm =)

  • tammy.petersen.73 - 2012-06-19 16:56

    hello i cant think of a worse company to sell tickets.The internet and phoning system NEVER work.Ive lost count of how many rugby matches ive missed out on because i cant stand in a line at the statdium.They are pathetic i knew yesterday that their system would crash it always does!

  • lydonmcg - 2012-06-19 16:56

    I joined the queue at around 9:03 and had the "1000 people in front of you" message until just after 10:00. Around 10 minutes later I got in and paid without a hitch. Feel really sorry for the people who have yet to get in though :/ It's actually quite a stressful experience lol.

  • mandy.benderpeake - 2012-06-19 20:58

    I logged on @ 08h45 and was told that I would only be at the front of the queue @ 14h15. however, I received my e mail @ 10h10 and happily purchased my tickets without a problem

  • cherholdt - 2012-06-20 08:50

    In the most Biblical sense, I am beyond repentance Fame hooker, prostitute, wench; vomits her mind. But in the cultural sense, I just speak in future tense. Judas, kiss me, if offensed, Or wear A condom next time. I wanna love you, But something's pulling me away from you Jesus is my Virtue And Judas is the demon I cling to I cling to" Ek se glad nie Lady Gagga is satanisties nie maar wil julle rerig he julle kinders moet dink dis cool om n christen te wees maar nog steeds vas te klou aan die verkeerde dinge. Ek oordeel glad nie vir Gagga nie dis nie my plek nie maar ek probeer anders as meeste van vandag se ouers my kinders in positiewe rigitngs in te stuur voor dit te laat is. Kyk na die video en se asb vir my sou jy graag wou he jou dogter moet dit doen.

      pieter.joubert.9 - 2012-06-20 10:22

      Dis great dat jy jou kinders wil beskerm terwyl hulle klein is, dis jou werk as n ouer. Maar moet hulle asb nie leer om ander te veroordeel nie. Ons is nie almal christene nie, maar dit beteken nie ons is slegte mense nie. Lady Gaga staan op vir mense wat "anders" is. Baie van haar boodskap is positief. Ek weet sy is dalk weird vir party, maar dit laat haar uitstaan, en sy het dan n groter gehoor. Die song wat jy aanhaal is eintlik baie goed geskryf, dis beeldspraak, gaan nie letterlik oor duiwels, Jesus en Judas nie. Christene is geneig om alles letterlik te sien. Delf bietjie dieper, jy sal verbaas wees watse wereld vir jou oopgaan.

      cherholdt - 2012-06-20 15:14

      Pieter ek weet dit is nie die plek nie maar ek sal nogal graag bietjie meer oor die dieper wereld wil hoor.

  • jacquelien.vanderwalt - 2012-06-20 11:33

    I think they should sommer ban her from SA! Even if I win a ticket I will burn it!

  • carol.zabora.1 - 2012-06-20 11:45

    Trying to book Gaga tickets (not even for myself), as been a freaking nightmore. We don't even get to giving payment details. Just keeps logging us out. We have been online since yesterday morning. If Computicket cannot take the heat, they must not go into the kitchen

  • Nadia - 2012-06-20 11:49

    i waited the WHOLE day to get to the front of the line... i was in the queu from 9am, and i finally reached the front of the queue at 7pm last night..... but, i am happy to have my tickets nonetheless.

  • Dakey - 2012-06-20 14:13

    I would rather buy tickets to an ANC youth rally.

  • claire.stott.923 - 2012-06-22 02:18

    I also had such poor service from Computicket-after phoning twice, both times the lady was unsure about the seating arrangements or where the area would be for the R715 ticket. She was so extremely unhelpful

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