M-Net responds to angry subscribers

2013-07-17 12:30
Thinus Ferreira
Cape Town – M-Net is addressing angry DStv subscribers' resentment over the new M-Net Series channel changes, and said on radio that DStv subscribers and M-Net Series' viewers will be seeing more new content on the new M-Net Series Zone (DStv 115) channel in coming months.

DStv subscribers accustomed shows on the former M-Net Series (DStv 114) are fuming after the M-Net Series channel was split into three M-Net Series channels – Showcase, Reality and Zone – with only the Zone channel made available on the DStv Compact and Extra bouquet.

M-Net Series Showcase (DStv 113) which grew out of M-Net Series as the premium channel, has not been made available to DStv Compact subscribers. DStv Compact subscribers feel that M-Net Series has been substituted by a lesser channel and are angry that shows they followed are no longer available now.

'It is totally unacceptable'

DStv subscribers started an online petition last week protesting the M-Net Series channel changes implemented on 9 July.

The petition states that "it has become apparent that DStv has complete disregard for their Compact and Select package subscribers. Taking away a channel we had previous access to is the final straw. We request that the original M-Net Series channel be reinstated or that access to all three new M-Net Series channels be granted to ALL DStv subscribers."

The online petition, which was started last week, has drawn over 340 responses from subscribers. "It is totally unacceptable to remove a channel that we used to be able to watch with all the reality and series shows and the cheek to still charge us the same price. What a shame," wrote one petitioner.

"The recent changes that was made in the last week or so to DStv Compact has maybe created some of these complaints that's coming out now," Pierre Cloete, M-Net's director for general entertainment channels told John Webb on Talk Radio 702.

"We actually tried to improve a lot of the channels that's currently on the bouquet," Cloete explained.

'Zone still carries all the great shows'

"The complaints mainly are that some of the shows that's been on M-Net Series are now not on the DStv Compact bouquet anymore, it's on the Premium bouquet."

"The changes that we've made are specifically trying to expand our series offering into three very dedicated channels," said Cloete.

"The first one is M-Net Series Showcase. It's also in HD. A lot of premium first-run content goes onto this channel. We've actually lifted up this channel. We've rebranded the channel and we've added a lot of brand-new series to this Series Showcase channel.

"Then we've created M-Net Series Reality channel which is dedicated to reality content and talk shows.

"Then M-Net Series Zone which still carries all the great shows that used to be on Compact. They're still on Compact, they're just in a slightly later window," said Cloete.

'Viewers actually want the repeats'

"We've also increased the actual content on M-Net Series Zone; because now we're taking the best from M-Net, the best from Showcase and we're putting it on Zone for the Compact subscriber. So overall the Compact subscriber in the long run in the next few months will  see a lot of new content coming through on the M-Net Series Zone channel."

Regarding the number of repeats which viewers complain about, Cloete said, "We're not really concerned."

"We do look at international channels. We look at other pay channels. The basis of pay television is there are repeats. It's not really a negative in many cases to be honest. I know some viewers do see it as negative. On our channels our viewers actually want the repeats because they do miss shows. There's so many shows on at the moment," explained Cloete.

"If you don't have any repeats people miss it and they don't actually get to watch it. We don't repeat anything in primetime. All your primetime shows are premium shows and we mainly repeat 'off primetime' for people to catch up."

"On the M-Net side we don't really see repeats as a negative. There are complaints obviously across the board. We try and limit it. We don't play shows more than four, five times on a channel. So it doesn't really get repeated a lot and it's more for the convenience factor," said Cloete.

Comments

  • Luzuko Tosh Plaatjie - 2013-07-17 13:03

    the change is deliberate to get more clients on premium

      Hein Huyser - 2013-07-18 14:34

      M-net's arrogance makes me sick. I'm not and will never be a subscriber to them. I will wait for decent opposition

  • Luanda Gqirana - 2013-07-17 13:20

    Internet tv is best.

      Chris Lategan - 2013-07-17 14:54

      I haven't watched actual television for years. Internet TV allows me to watch what I want when I want without adverts. I will never subscribe to a TV channel.

      Se-Atile Mmereki - 2013-07-17 22:10

      Ok then Luanda, please enlighten us on how we too can get this internet tv your rave about. And also, the cost, and on which hill to I have to stand to watch without the darn thing buffering all the time?

      Wilma Heymans Rall - 2013-07-18 13:19

      Yes please how?

      Wilma Heymans Rall - 2013-07-18 13:20

      Please tell us how

  • Dereck Hirson - 2013-07-17 13:27

    I am a subscriber to DSTV Compact and the new series Channel 115 is very weak and is just re-runs. This is not what i subscribed for and as usual DSTV just does what it likes with no regard for their customers.

  • Rainbow Nation - 2013-07-17 13:44

    So now i have to wait for months to finish watching the bunhead series. And when will we get ellen? I believe it is a bunch of lies to pacify the compact subscribers. i am certainly not holding my breath.

  • Grant Logan - 2013-07-17 13:46

    If people wanted all these repeats why are they selling those HD PVR decoders?

      Raymond Dick - 2013-07-18 08:50

      So they can charge you an extra R70.00 to use a facility that costs them fack-all even though you already paid extra for the device that can record. Multichoice = Just another bunch of zoomeresque thieves using their monopoly to rape the population.

  • Mark Efstratiou - 2013-07-17 14:09

    Well done DSTV! You wonder why Telkom is a empire falling to pieces? Because they milked the country blatantly for years. Keep this up by forcing your "take it or leave it" attitude and you will also see your empire fall.

      Charmian Green - 2013-07-17 19:20

      I wish! I would like just some news, the sport and national geographic and then perhaps a series and the mnet channel (1010) The rest of the reality crap and sitcoms they can keep! I'm paying for premium for the sport - all these repeats drive me crazy!

      Marc Celliers - 2013-07-18 18:02

      @Charmian, if you have uncapped Internet just watch the sport on VIPBox.

  • Roger Hewitt - 2013-07-17 14:42

    I could not agree more. the high handed arogant attitude of Multichoice shows a flagrant disregard towards its customer base. Multichoice don't believe that your Premium subscribers enjoy paying yoy unacceptable high amounts every month so you had better start looking after your bread and butter basde before your 'steak' turns rotten !!!!

  • Annette BrandersBraxton - 2013-07-17 15:23

    I really don't have a problem with the changing of the stations. The biggest and most irritating thing about these station however are all the bloody advertisements. It feels like every few seconds that the story is interrupted with endless adverts. It really bugs me. And this has caused that I have bought several series/shows overseas and watched them all without any interruption of stupid adverts. All of whom are the same and shown 20 times during one show. That is what is wrong the series channels.

      Qaqamba Summer Ndlela - 2013-07-17 16:05

      Amazing how people refuse to pay the amount due for access to the things they want. If you want the channels, people should pay for them. People just love to complain.

      Annette BrandersBraxton - 2013-07-17 17:56

      I have the right to complain because I pay! I always pay what I am due. So, don't come with your stinky attitude and tell me off!

      Raymond Dick - 2013-07-18 08:55

      Qaqamba = plonker

  • Augustia Vermeulen Krause - 2013-07-17 16:12

    We've got M-net, but to be honest with you, most of the times it is because my husband watch the rugby, the movies that they show on Mnet is old news, I really feel it is waste of money, and Mnet knows that, we as Mnet viewers is loosing all the way.

      Charmian Green - 2013-07-17 19:23

      Pity we can't choose the channels and then pay an amount per channel we want. Some are such crap. Some days, when there is no sport that we enjoy on, we just have 323 on - music from the 80's!

  • Kgadi Pete - 2013-07-17 17:13

    Multichoice should just keep it up, in the long run you will be sorry! Taking your clients for granted. Dont tell us we want to see repeats. For example Ellen was not a repeat, so is Modern Family and all the shows you took away to Premium to increase your revenue. Keep it up, I can guarantee you that you will be sorry.

  • zuko.mqolo - 2013-07-17 20:16

    Mnet supersport dstv & multichoice can kiss my black ass I'm moving to adsl uncapped internet greedy bustards they know they don't have competition

  • Gavin Gordon Potgieter - 2013-07-17 20:26

    DSTV IS RUBBISH WE MUST BOICOT AND ALL MUST DISCONNECT THE FEES WE PAY AND THE SHOWS ARE POOR REPEAT AND OLD PROGRAMS AGAIN AND ALL THESE BLACK PEOPLE IN THE SHOWS LETS BOICOTT DSTV

      Raymond Dick - 2013-07-18 08:56

      One month ~ choose a month ~ let's all not pay

      Marc Potgieter - 2013-07-18 21:54

      Jinne boet, I hear you are a bit upset, but please learn to use punctuation. I got a headache trying to decipher what you were shouting about... and oh... btw, its BOYCOTT

  • Heloise Potgieter - 2013-07-17 20:55

    DStv and Multichoice have the monopoly rights to all sporting events (bar football) that are of any interest to the upper middle class to high income earners in South Africa, e.g. Rugby & Cricket. They also know that the people who watch the predominantly "white" sports will never revolt and stop paying their subscription fee, and as such cater to the lower to middle income tastes, because the number of subscribers to the limited packages are many more than those subscribing to the premium package. Unless people actually do "switch off" en-masse they will never pay attention to their subscribers because they know subscribers have no alternative other than SABC. You will never get DStv to give you choices that are good for you unless people are serious about bringing about change to DStv and really do something drastic about it...dream on!

  • MyTruth - 2013-07-18 00:12

    Repeats are acceptable perhaps a few times but DSTV repeat forever! This is wrong! Stop repeating after a month! Currently, repates are everyday, every week ongoing!Mr Cloete, you speak nonsense. How dare you make statements that are rubbish? I pay for Premium but I will gladly change over to another company when our bandwidth permits it. DSTV is a rip off and should be forced to provide better service.

  • Colin Ashby - 2013-07-18 07:03

    They repeat more than 5 times. Try don't care or listen to the paying subscribers. I gave up dstv now download movies and watch what I want

  • Christine Potter - 2013-07-18 08:24

    If they don't sort something out I will be cancelling my compact altogether.it wouldn't be so bad that they at least start the repeat series' from the beginning. all it is, is more channels same repeats

  • Christine Potter - 2013-07-18 08:26

    If they do not sort something out I will be cancelling the whole thing. all it is, is more channels with the same programs being rotated, they don't have to repeat they just put the same series on a "new channel"

  • Dazza Oliver - 2013-07-18 09:27

    Down with DStv. Viva Netflix and Hulu!

  • Rory Thomas - 2013-07-18 10:08

    these days people just download what ever they want and if you compare uncapped internet bundle vs dstv charges i'd say that you have more choice with the internet, you can get what ever you wnat when ever you want, with internet speeds increasing over time data will be a cheaper option. And as i understand Apple TV has already taken off here, so DSTV and maybe top tv can start counting their days.

  • Dawn Atkinson - 2013-07-18 13:14

    Why don't you just let people choose the channels they ACTUALLY want??? Have your basic 1,2,3 & e; then have a minimum number of add-ons - as one package, but let people CHOOSE their own add-on channels. surely that will keep more people happy, more will subscribe because they can choose and your subscriptions will INCREASE, because people are happy!! No rocket science in that!!

      Jacqueline Strydom - 2013-07-23 21:43

      great idea!!!!!!!!!!!!!!!!!!!

  • Pieter De Necker - 2013-07-18 13:59

    I agree with Luzuko, DSTV has lost alot of premuim customer because it is so expensive compared to compact, so now they take the progammes that we are used to away so that we have to get premuim, ( what a cheek from Multichoice ), if they can let us choose our channels it would be perfect. All of the customers taht are not happy with the new changes should stand together and cut off the subscription for 1 day, ( they will loose alot. ) if they dont want to give us back the old channels we should disconnect for a longer time, they should soon notice that they cannot do what they want without repocusions, It will hoeveer affect us of a bit but in the long run all would benifit.

  • Hilette Hyland - 2013-07-18 14:03

    You pay for what you get!!! If you are going to be cheap, then you have no right to deserve the premium service.

      Pieter De Necker - 2013-07-18 14:28

      not everyone is in the position to afford premium. The point is they take away what we were watching for no reason.

      Ashleigh Helen Crage - 2013-07-19 12:17

      I was about to reply to this with an intelligent comment, but then thought to hell with it... Hilette, you're an idiot.

  • Tony De Waal - 2013-07-18 14:21

    Cancelled my DSTV subscription. To many repeats. too expensive for what you get. If they didnt have the monopoly on the Super Rugby and other sports, they would have been out of business like Top TV a long time ago

  • Rudi En Yolande Venter - 2013-07-18 23:13

    At least bring back the ellen show to Zone and let Jerry Springer go!!!!

  • Zahida Goolam Suleman - 2013-07-20 20:20

    It is really unfair to not have the two new series channels really,there's a lot of series we follow and can't watch now.Its just so ridiculous for those who have Dstv Compact to get left out all the time.I think we should be given the channels to view!!!

  • Jacqueline Strydom - 2013-07-23 21:42

    Ek voel dis nie regverdig nie. Nie almal kan daardie bedrag bekostig nie. Wat nou van ons stories. Meer variasie van stories. Hierdie herhaling en dan sommer 3 episodes agtermekaar is sommer vervelig!!!

  • Tarryn Leite - 2013-08-08 15:22

    Wow the arrogance of Multichoice astounds me..."the repeats dont really bother you"...well they bother me and probably 99.999% of your subscribers!! Wake up before you go the same way Telkom did!!!

  • Dimakatso Teanet - 2013-08-11 18:52

    I'm not gonna lie and say i am happy abot the chanel changes.i was acxtually realy pissed and i started thinking about other decoder options.it makes me wonder what else you r gonna take out.i loved mnet as it was and i could actually watch a lot of my favorate shows.idont realy enjoy the new mnet zone andf i hope things will go back as they were.

  • Liberty Mandewoh - 2013-09-23 23:04

    WHY CHANGE AN ALREADY WORKING AND APPRECIATED 113 DSTV COMPACT SERIES CHANNEL TO 115 WHICH IS A LESSER APPRECIATED SOLUTION,AND FORCE THAT DOWN OUR THROATS.

  • Sonja Vorster Zeelie - 2013-12-01 18:32

    Since the beginning of the weekend, I have no Mnet signal. I live in Malmesbury in the Western Cape. What seems to be the problem???

  • Toshca Saayman - 2015-06-11 09:26

    what happend to the rest of Real housewives of Atlanta on channel 114

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