M-Net sorry for massive movie mistakes

2012-11-29 11:10
Thinus Ferreira
Cape Town – M-Net has apologised and accepts the ruling without any reservations after a massive fine of R40 000 was levelled against the South African pay TV broadcaster by the Broadcasting Complaints Commission of South Africa (BCCSA) for movie mistakes.

DStv subscribers complained after M-Net showed a movie with extreme adult content in October during the day.

In a second case a mother recorded a Barbie Mermaid movie on DStv for her daughter, only to find her toddler screaming in terror. M-Net wrongly showed the extreme horror movie Bag of Bones before the Barbie Mermaid movie which continued 13 minutes into the children's movie.

"The screening of inappropriate content on any of our channels before the watershed is an anomaly and serious offence within the company, which always necessitates immediate internal investigations," said M-Net Communications manager Lani Lombard.

"M-Net apologises for broadcasting Hollywood's Best Directors on Sunday 21 October. The same applies to screening Bag of Bones on M-Net Movies 1 a month earlier, on the morning of Thursday 20 September.

"M-Net accepts, without any reservations, the ruling of the BCCSA in both cases as well as the sanctions imposed."

According to M-Net, even before the BCCSA tribunal decided on the judgement, M-Net investigated the reasons behind the scheduling errors in detail and took disciplinary action against the schedulers and employees concerned.

"The stringent internal systems that M-Net has in place to avoid such errors have been re-emphasised to all staff."

Boobs and bones

Hollywood's Best Directors shown on a Sunday morning contained female nudity (breasts), implied sex as well as female genitalia although M-Net only gave it a rating of PG13.

MultiChoice told the DStv subscriber that DStv cannot be held responsible, after which the subscriber took the case to the BCCSA.

M-Net told the BCCSA that "standard procedures were not followed by the staff member responsible for scheduling". The staff member failed to submit the programme to the programme acceptance department.

M-Net said it was never the pay TV broadcaster's intention to broadcast the programme during the day. "We are doing our utmost to ensure that an incident like this is not repeated."

Traumatised children

In the second instance a mother said her five-year-old son and two-year-old daughter are traumatised after she took careful measures to monitor what her children are exposed to.

"I am appalled and furious at the blunder which occurred today on DStv. I selected the Barbie programme for her to watch this afternoon and walked out only to hear my daughter scream and being inconsolable with the terrible show which involved a little girl before her. My son who is five is completely traumatised.

"As a trusted brand, we expect DStv not to be so careless and irresponsible," she said.

"How do I ever remove such disturbing images from my children's young, innocent and carefree minds? This is not fair. I am seething."

M-Net said a scheduler took a "unilateral decision" and scheduled the Stephen King miniseries with an age restriction of 16 when she had a gap on the schedule to fill.

M-Net has to pay the two fines of R20 000 each before the end of December.

Comments

  • albert.m.burger - 2012-11-29 11:31

    Ha ha ha ha! But seriously the barbie movie is much scarier!

      fussed.anderson - 2012-11-29 14:15

      The movie was for constipated kids only.

      gift.ndlovu.564 - 2012-11-29 15:12

      Her son is going to become a cereal killer now..

      dewaldmontgomery - 2012-11-29 15:45

      What does a cereal killer do? Stuff people with Cornflakes? Or poison their Wheatbix?

      darren.raath.5 - 2012-11-29 19:36

      lol!! a massive fine of 40 grand!! lol lol lol!!!

      jason.children - 2012-11-30 09:04

      I have no comment!!! NO WAIT!! I do..................YOUR KIDS SHOULD BE PLAYING OUTSIDE or READING a BOOK!!! not glued to the TV watching mindless drivel. TV should be a treat.

      adrien.mcguire - 2012-11-30 09:10

      I just checked on my PVR, the 'Hollywood best directors' is still reflected as PG 13. They don't seem too keen to fix their stuff ups !

      preshen.govender.12382 - 2012-11-30 10:41

      Boobies never hurt anyone

      George.Tshwane - 2012-12-01 05:55

      Awe man,now my son is not gonna be a girly man, thanks Mnet for ruining my son's future and traumatising him

  • robin.lloyd.7 - 2012-11-29 11:35

    If I was the mother I would be more concerned about my 5 yr old son wanting to watch Barbie!

      tuco.angeleyes - 2012-11-29 18:41

      comment of the day !!

      dave.gray.549221 - 2012-11-30 08:53

      Love this comment.

      philani.goba - 2012-11-30 09:00

      "In a second case a mother recorded a Barbie Mermaid movie on DStv for her daughter, only to find her toddler screaming in terror."

      jason.children - 2012-11-30 09:05

      Brilliant

      diana.gill.18 - 2012-11-30 10:13

      Rolling on the floor!!!!!!

      rob.gunning.1 - 2012-11-30 13:18

      @Mr Kcopah, "In the second instance a mother said her five-year-old son and two-year-old daughter"

      sukhoipakfa - 2012-11-30 18:40

      Give him a bells.

      George.Tshwane - 2012-12-01 05:50

      Ha ha cant stop laughing, oh no, are we expecting another justin bieber here?

  • monica.miller.50746 - 2012-11-29 11:57

    MNET can also never get their program book correct! Wrong information wrong times, MOST annoying!

      marko.geldenhuys.5 - 2012-11-29 12:25

      who reads the program book?

      leon.petzer.1 - 2012-11-29 12:32

      Exactly, who reads paper print?

      JHLR73 - 2012-11-29 15:18

      Monica-I can actually confirm this-I cancelled my MNET subs a year back because I got fed up. I had this mnet decoder for years- now called MNET terrestrial. They will advertise one thing in the book, and then something totally different will show. Especially over weekends, when waiting to watch one thing advertised, but then they will show sports or something like that. I got so upset one day after this happened again, I unplugged my decoder and threw it away. Their schedules got completely messed up in the last 2-3 years.

      willie.botha2 - 2012-11-30 06:51

      We never use the book for that reason. We check the electronic guide which is also not always correct, but it is not that bad. They got a lot better.

  • JNaMolefe - 2012-11-29 12:10

    Oh no, its just a mistake, small mistake,.... but what if their parents put the wrong DVD to watch the movie? it is parent's responsibility to looking after their own children. Watch the movie correctly before you leave your children behind. If it appears to be mistaken then turn the TV off immediately just in case. Maybe this will help you alot to protect your children.

      willie.botha2 - 2012-11-30 06:51

      I agree. That is what we do.

      gungets.tuft - 2012-12-01 12:30

      What, you mean actual parenting, not parenting by remote. What an outlandish suggestion. Next thing you will suggest playing outside with the child, or - horror of horrors - reading a book with them. What kind of fiend are you!!

  • leon.petzer.1 - 2012-11-29 12:13

    "after she took careful measures to monitor what her children are exposed to." If you purposely keep your children from day to day violence they wont be traumatised by movies, they probably still beliebe in Father XMas and the Easter Bunny. We are not in the 1970's anymore, parenting has moved on and if you explain the world to your children they are more likely to grow up better adjusted. They are more clever and receptive than you give them credit for.

      peter.brown.940436 - 2012-11-29 13:05

      keep them kids for as long as you can

      gungets.tuft - 2012-12-01 12:31

      Agree Peter - but then best you keep them away from television.

  • becky.jamieson1 - 2012-11-29 12:31

    At least they have admitted they were wrong and will happily pay the fine. Unlike most South African's who will pass the buck on someone else...

      jamesrw.wadsworth - 2012-11-29 15:38

      They only admitted after they were found guilty of the offense! They initially said that could not be found accountable. If they had any common decency, they would accept the fact that any scheduling, technical glitches etc, is their fault. They buy and sell, making a profit in the process. They are automatically guilty!

      mike.bundy.73 - 2012-11-29 18:08

      They did NOT admit it, they did NOT plead guilty but tried to argue the case. They did NOT pay happily. The DID try to pass the buck. The fine of R20k per offense is completely meaningless anyway - to M-Net it is what they earn in 2 seconds, it's not a punishment or a deterrent. Who gets the money? How does it benefit anyone? It's a waste of time to issue fines for offenses.

      swessels1 - 2012-11-30 17:13

      Idoits. Dstv is not Mnet. DSTV does not make sure all its channels are doing the right thing. DSTV cannot be held accountable for this. Nothing states that they deny responsibility. Only this little part: "MultiChoice told the DStv subscriber that DStv cannot be held responsible, after which the subscriber took the case to the BCCSA." Multichoice IS NOT MNET. So stop your idiotic insults on this guy

  • wesselo1 - 2012-11-29 12:49

    Had the parent used the parental control function on the decoder, the children would not have been able to see the last part of the R16 mini series. Its the parents fault.

      mike.bundy.73 - 2012-11-29 18:09

      Yes they were able to see it, that is why the station was found guilty.

  • dragonfire47 - 2012-11-29 12:56

    Here comes another price increase

      mike.bundy.73 - 2012-11-29 18:10

      They make hundreds of millions per month, R40k is nothing

  • briana.scott - 2012-11-29 13:20

    parents should take responsibility instead of palming the blame off. Check the content of what has been recorded on the PVR before and after the movie selected. And if you cannot take extreme adult content they should implement the parental block that DSTV has made available.

      jamesrw.wadsworth - 2012-11-29 15:39

      Ummm, duh, if they title is incorrect, the parental block will not work! Care to think again about this one? You pay for a service, must your check every recording to make sure that DSTV has not screwed up? DSTV is accountable, they must sort the problem out!

      cynthia.smith.71619533 - 2012-11-30 09:27

      Why should anyone have to check? You are not getting this free of charge. The monthly fee is expensive and one would expect someone to take their jobs seriously enough to put the right programme on at the right time. I support the parents. Why must WE have to check to see that M-Net employees are doing their job?

  • dylan.mugabe - 2012-11-29 13:20

    Easy 20k there lady, nice way to milk some cash by blowing things out of proportion.

      mike.bundy.73 - 2012-11-29 18:11

      She doesn't get the fine money

      diana.gill.18 - 2012-11-30 10:39

      Why not? The M-net are milking us if you havent realized it yet.

  • rignold - 2012-11-29 13:25

    "a massive fine of R40 000"?!!!! I think the term massive is somewhat lost on the author of this article. R40 000 is the cost of a corporate lunch in the Multichoice world of finance. It's not even a slap on the wrist!

      willie.botha2 - 2012-11-30 06:53

      Maybe it was sarcasm ? I think ...

      robert.clark.16906715 - 2012-12-01 12:33

      Agreed. The Masive fine will probably be sed in motivate the next increase in subscription fees. It will also severey impact the bonuses paid to all the directors, and cause the cancellantion of some shows. This fine will really result in them hving financial nightmares for the next couple of years. (R40 000 / R570 = 70 Subsctibers for one month).

  • DuToitCoetzee - 2012-11-29 14:03

    See Mnet!!! This is what happens when you show the movies over and over for years/decades. Get more new stock and you will become less confused/making mistakes.

  • dave.shaw.18062 - 2012-11-29 14:58

    hardly a massive fine if you ask me

  • jamesrw.wadsworth - 2012-11-29 15:36

    I just called DSTV call center and asked them about the problem with the program which had the incorrect title, recorded on my PVR. What an absolute joke. Don't waste your time calling them, they are absolutely useless! If the call center is anything to go by, no wonder children are subject to adult content because DSTV will never get anything right!

  • pieter.pan.184 - 2012-11-29 16:17

    A fine of R40000 gets described as massive? There is clearly no bias from Media24, owned by Naspers who owns M-NET.

      earthian.earthian - 2012-11-29 18:54

      It should have been R400 000 at minimum... MNET & DSTV are criminals with their subscription charges!

  • rohin.jadin - 2012-11-29 16:18

    kudos to MNET for accepting that they screwed up, but surely parents need to check first? You don't drive out of your driveway assuming that the coast is clear.

      cynthia.smith.71619533 - 2012-11-30 14:47

      You DO need to check your driveway before you drive out but you surely DO NOT have to check if Mnet employees are doing their job properly. Perhaps they should employ more responsible people and give them a bigger salary.

  • amanda.strydom.5 - 2012-11-29 18:08

    I will also be in a state of turmoil you guys. Some children are more sensitive then others. I will also be annoyed if I taped something special and I end up with Mr Bean....

  • willie.botha2 - 2012-11-30 06:48

    We usually sit in the beginning with our children when a new movie starts to make sure it is suitable. Scheduling have changed from time to time and movies were not always what the schedule says. Everybody makes mistakes. Not that we like to know that it happens, but it is reality.

  • dennis.mennis.961 - 2012-11-30 07:00

    I seriously cannot believe that a lot of these comments are making fun of little kids and exonerating MNet just because they paid a "massive" fine of R40k! These are not isolated incidents people, they screw up all the time! I am sick of being forced to watch long DSTV ads and promotions while waiting for a program to resume, only to find they have cut two minutes into the program and ruined it completely. I don't pay R650 a month to watch DSTV promote themselves! These comments should be SCREAMING at them to sort their s..t out! MNet don't give a damn about R40k, they've got us by the short and curlies because there is zero competition.

  • noel.pieterse - 2012-11-30 07:35

    A "massive" fine of R40 000? I wonder how this reporter would describe the R250m, give or take a couple of million, spend on Zuma's little paradise!

  • joe.bat.52 - 2012-11-30 07:55

    DSTV is a rip-off with their monthly subscription..Criminals is a better word for them... I just wish we had other competition to tow the line with subscription...Wrong scheduling, long adverts and cut-off periods after adverts when waiting to watch either a documentary, sports,etc, then there is that repeats after repeats, its a never ending problem with DSTV.. Call centres are a total waste of time and it explains why CEO, managers, etc are hiding because they will not be able to handle all the complaints from their subscribers. Piss-off DSTV.

  • brandon.faber.908 - 2012-11-30 08:22

    a massive fine... hope that's sarcasm, eh, N24?

  • cindy.deutschmann.5 - 2012-11-30 08:31

    Barbie-mommy, thats what happens when you use tv to baby-sit your kids

  • grant.logan.94 - 2012-11-30 08:59

    People still bother with DSTV in this day and age? SHOCKING!

  • sebastian.c.salomon - 2012-11-30 09:12

    wow, people really complain about crap. we pay the fine anyway, not them.

  • tmukasa - 2012-11-30 09:15

    come on 40k fine for a multimillion rand company? Was that fine supposed to hurt them?

  • bdanney - 2012-11-30 09:22

    I would say the son is completely traumatised....because you are making watch a Barbie movie!!

  • julie.j.vanrensburg - 2012-11-30 09:50

    Age restrictions are really meaningless today - they may as well do away with them, considering the absolute drivel being screened nowadays and which soes not stop kids from watching any kind of filth. Is it any wonder that today's kids behave the way they do - no discipline in the home, even less at school, etc, etc. In my day (long before TV, but in movie houses) management was VERY strict about age limit - the movie GONE WITH THE WIND had an age restriction of 13 - why? Because at the very end Rhett Butler tells his lady-friend (I forget her name now, but played by Vivien Leigh) "Frankly, my dear, I don't give a damn..." And it was the 'damn'-word that was considered offensive. Nah - today filthy language and scenes are the norm, clean family viewing the exception...

  • diana.gill.18 - 2012-11-30 10:12

    The whole purpose of the M-net being here is a scary movie. They are full of ... nonsense. They repeating old cr@p movies over and over again. Recently they were suffocating everyone with long boring Bondiana, now they have dipped into no less boring Twilight saga. you wonder sometimes why the hell you paying R600.00 per month if it makes much more sense to go and hire a newest release at video shop. The only reason to keep their services is the ability to watch sports and news channels as well as some educational stuff like NatGeo or CI. Still better than to vomit while watching state television.

  • robertmanthe1 - 2012-11-30 10:30

    Am I a bad person? I find this really amusing. Especially Bag of bones instead of the Barbie movie. Poor little kid LMAO!

  • attie.mostert.9 - 2012-11-30 14:44

    Finally, someone that actually owns up when they make a mistake, I would support anything / anynoe like this!!! Bravo MNET

  • john.m.mcdowall - 2012-11-30 16:00

    What abunch of prize WANKERS. Thanks be it that I kicked them into touch and now have Top TV. Not a helluva lot better but at least I am not paying a bunch of sanctimonious cretins who bask in the glory of ripping off their supposed clients ie the customer. Cancel your subscription and make it hurt where it does most. IN THEIR POCKETS. the blatent theives that they are. One EX DSTV subscriber. Pratts.

  • ric.comment - 2012-11-30 17:52

    "Massive" R40 000 fine?! Maybe to the average man on the street, but to the satellite TV monopoly that is M-Net, this will hardly have them shaking in their shoes... M-Net probably rake in more than that in an hour!

  • lukesureen.evans - 2012-11-30 23:45

    Petty cash change for these boys, im affraid

  • christo.cilliers - 2012-12-01 07:00

    a R40k fine is small change for the television mafia aka multichoice.dstv....whatever they are called. tv is evil. it rots the brain and makes for lazy obese people....

  • paul.prinsloo3 - 2012-12-01 13:07

    Who gets the R40,000?

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