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M-Net is switching off its analogue decoders

2018-02-21 10:37

Cape Town – Pay-TV broadcaster M-Net is switching off its analogue M-Net signal to its M-Net decoders by the end of March.

Many M-Net subscribers have not yet switched to a specially customised M-Net GOtv package and a new digital decoder, and these longtime M-Net viewers are going to completely lose their signal in just over a month's time. 

People still watching M-Net through a M-Net decoder must call DStv extremely urgently on the specially dedicated number of 011 289 2270.

These M-Net subscribers will be helped so that they can be switched to either a special M-Net GO package of GOtv that includes the M-Net channel, or the DStv satellite service.

M-Net can no longer continue to keep its obsolete analogue M-Net decoders going and has to switch these subscribers over as part of the overall South African TV industry's change from analogue to digital terrestrial television (DTT), a process called digital migration.

It's however been difficult to get a hold of all of these legacy M-Net analogue subscribers, and M-Net and MultiChoice haven't had a ready-made like-for-like package available to switch these subscribers to.

MultiChoice South Africa's DTT pay-TV service GOtv doesn't have the premium M-Net channel included, but MultiChoice and M-Net did now create a special M-Net GO package that does have the M-Net channel included and is only available for existing M-Net analogue subscribers.

MultiChoice says that it has has been talking to our M-Net analogue customers for the last 3 years about digital migration.

If an existing M-Net analogue subscriber is in the growing GOtv DTT reception area where the digital signal can be received, they get a GOtv installation with M-Net GO.

MultiChoice says this "is a special package we created just for them which has M-Net and CSN included with free-to-air channels and costs the same as their current M-Net analogue."

"If they are not in the DTT reception area, they get a DStv satellite installation with M-Net GO."

A variety of different options available

MultiChoice is footing the bill of the switch-over and M-Net analogue subscribers don't have to be scared that it will cost them anything, or that they will lose out, or lose access to M-Net.

"To assist these long-time loyal customers, we pay for the decoder, the installation set-up and arrange for an accredited installer to come out at our expense."

"We’ve tried, unsuccessfully, to get hold of many of our M-Net analogue customers, so are now playing out a ticker tape across their screens asking them to contact us on 011 289 2270 so we can assist them."

"There is a variety of different options, depending on the current set up the customer has," says MultiChoice.

"Some M-Net analogue customers already have a DStv set up, while others just have their M-Net analogue. That is why it’s important that customers get in touch with us, so we can give them the offer that applies to them."

"M-Net analogue customers will get a much better viewing experience once they migrate – they’ll have clearer picture and sharper sound quality. They’ll also, for the first time, get access to the electronic programme guide (EPG) so they can see what is currently showing and what is up next."

"We’re committed to help our M-Net analogue customers to migrate in the next month or two. As we’ll be switching off this service at the end of March, it is important that customers act immediately," says MultiChoice.

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