Mickey and Minnie Mouse (Photo: Getty)
Event-goers were frustrated when instead of a magical Disney wonderland, they experienced a lack of decorations, unfortunate costumes and inappropriate music.
Disappointed children were not fooled by the knock-off Mickey Mouse, Tigger and Winnie the Pooh.
"Ticketpro is not responsible for the delivery and activities of the event. The promoter of an event provides all images, information and promotional material," said Head of Ticketpro Jean-Claude de Beer.
"Ticketpro shares the disappointment of customers and as a token of our good-faith will refund each ticket holder," he added, saying that ticket holders had been contacted via SMS and email on how to receive their refund.
Ticket holders may also email firstname.lastname@example.org to request a full refund of their ticket purchase.